based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helen's fixed my bike the same day I dropped it off. Incredible!
Always great service and products at Helen’s!!!
Always the products I need. Always helpful staff. (Too bad Tony retired) Always a good value. Repairs done on time.
The service team is always the greatest. They explained why I needed new parts and how I can avoid damaging the parts again in the future. The bike works like new
The service provided by the manager and staff were exceptional
Great knowledgeable,and friendly staff.
Good selection and effortless experience!
Excellent upgrade on my Lapierre
Love you Helen’s Cycles. Thanks for looking after all my bikes ❤️
Brady Dehayes is a great salesperson. Patient, full of useful information, low key funny and doesn't push at all. I truly appreciated dealing with him after stopping first at the Specialized store in Santa Monica and being treated like I was an inconvenience. Even though it took months to get my Trek Domane SL5 in and the bike itself became available at other dealers within that time, I waited for it to arrive at Helen's -- because I bought a Trek mountain bike from Helen's previously, and because of the experience with Brady.
BEST BIKE SHOP EVER!
Thank to Monty for making it all to easy to drop 2 grand on a bike on Thursday! :) :) It's a great new ride and I can't wait to hit the road. I appreciate how lovely and nice everyone was during this fun process of FINALLY treating myself to a new road bike after searching for the right one online for months. I'll be back to see you all again very soon, and I'm sure throughout cycling season.
Thanks so much!
Karen
It’s a great experience every time I walk into Helen’s. Everyone on the staff is very welcoming, helpful, and knowledgeable. Greg and Seth are usually the 2 gentlemen I work with when I go in and they’re awesome. Great at listening to what I need and offering suggestions. Even answer my many dumb questions :) and don’t make me feel bad about asking them. The times I’ve dropped my bike off for service it’s been a quick turnaround and the work is always quality. I’d absolutely recommend Helen’s!
I had to bring my bike to your Santa Monica shop to have an adjustment done correctly.
Very helpful
Overall great selection of products and cycling services, as well as super friendly staff makes buying experience very appealing
Really good equipment, great service and friendly, very reasonable prices. Highly recommended.
Wet friendly
Excellent customer service!
Great service, great value
my bike had a back light attached to the seat post when i brought it in. When i asked about during pick up (it was gone) i was basically called a liar as they insisted it was not there, but i know it was. I never take it off and I am positive it was there since i have to wrap my bike lock around it so it doesn't block the light, i notice it every time i ride and lock/unlock my bike from a rack, which is every day.
Last minute, I both my daughter a helmet that she wanted so much, on the phone and arrived late . A gentlemen was waiting for me outside, to pick up my purchase.
Quick well done
Monty was incredibly helpful and practical helping me. He’s always there with great advice.
You guys rock.
I had a spoke in my front wheel repaired a month ago. The repair person did not take out the broke spoke nipple, so it was rolling around in the wheel and making a lot of noise. When I brought my bike in a few days ago, the repair person fished it out for me. I would have liked if the first repair person would have taken the time to remove the broken nipple.
Mario was very helpful and the repair/service was upfront about their recommendations and options as to my bikes condition.
Great, highly-knowledgeable team doing top-notch work: it is a pleasure & a privilege to be their customer!
Knowledgeable and helpful staff.
Easy to deal with. Good inventory. Fair about cancellations. (I bought a bike over the phone to pick up when I came to Santa Monica from my home in Honolulu. When my trip to Santa Monica was cancelled because of a family medical situation, Helen's was willing to cancel the sale and return my payment. Thanks, Helen's. I'll get there eventually.)
Friendly staff. Great service.
Great work — communicative staff