based on 4985 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff was extremely helpful and knowledgeable.
Have been a customer for many years and always come back for this reason.
Quick service and friendly staff.
Friendly and knowledgeable staff.
Customer service, care, friendliness and knowledge.
I live in simi valley and i drive to santa monica for the service really lke the service teams honesty and calling me letting me know what the status is on my bike .the team is friendly professional and quality work
Knowledgeable. High-quality selection. Very helpful staff. Fast repair times. Reasonable pricing.
Friendly staff
Fast professional service on both an e-bike tune up and a new e-bike purchase, I really couldn't ask for more. Everything went SO SMOOTH!
Everyone who works there is just SOOOOO handsome!
Service dept on top of it!
I find the sales people very elitist. I am not a pro biker and feel second pedal in there. It is not warm nor inviting. Helen's should be glad that they have so little competition in the Santa Monica area. Otherwise I would vote with my feet.
The staff are very friendly and very helpful. They been there for many yours. This really helps. I have been a customer of Hellen’s Bikes for many years as a returning customer.
Staff was great and extremely helpful!
Best local bike shop. Knowledgeable staff. Very fair prices.
Amazing service and friendly staff!
Best bike store in the state- a family based store!
They actually care about cyclists and the community- Brilliant service crew/ great sales guys-
Friendly and knowledgeable staff and service
Friendly staff. Mechanic is great and works with you to ensure your bike gets what you need.
Great bike service department and helpful staff and product for sale.
No one helped me when I came into the store at 11am . I was one of 2 customers. The women’s clothes selection was very minimal and unacceptable for the store that bills itself as the premier bike store in LA. . The cashier could not answer any questions and when she called a manager they did not come. I will definitely not return.
Typically I have had good experiences but I dropped off a bike to get fixed. They never called to explain what was happening or give me a price. I had to call multiple times and finally found out it had been ready for weeks.
My wife got a new Trek in early 2023, when we spent a few months in Santa Monica for work. The staff was great in helping her find a suitable bike and accessories. More recently, they went above and beyond to help me secure a replacement Helen's Cycles water bottle for her -- which carries some cachet out here in central Pennsylvania.
Wilbur is always fantastic, and happy to help; he's knowledgeable, professional, and simply the best.
Great selection of bikes in my price range, friendly helpful staff, responsive repair staff to making adjustments on my new bike!
I purchased my bicycle and cycling gear from your store and always received great service. During this last visit, your employee was very patient and aswered all my questions. Couldn’t be more satisfied with the service.
Great service
Wonderful service staff, and good vibes with the store and store patrons.
The only place I will buy or service bikes, 15+ years of loyalty
Daniel went way beyond to fix my Ebike!
Helen's is always great, thanks for going above and beyond looking at other small things with the two small jobs i came in for.
A legit full-service bike shop with friendly staff!
Got my hub serviced turned around next day. Great selection of nice items on the floor to browse.