based on 5105 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
As always excellent service!
Mike D. was very informative and helpful in my purchase decision.
Excellent knowledge and customer support.
Everyone there is great. I called the Manhattan beach store, which was friendly, and the Santa Monica store went even further to call the warehouse to get the bike I wanted.
The personalized service at Helen’s is the best.
I ordered an expensive battery from them and didn't hear anything so I emailed them and they apologized for missing the order and sent it out right away, and even threw in a t-shirt and a pair of socks! That's great customer service.
Friendly and very helpful
Thrilled of course and thanks to the whole staff including and never limited to Eric, Jay and Monty. You always get my stuff dialed in!
I brought my bike in for an estimate to see if it was worth fixing after a crash or if I should buy another bike on marketplace. I'd noticed several major things wrong with it, including a bent fork, bent axle in the alfine 11 internal gear hub, headset now has a clunk in it, etc. None of those faults were noticed and I got an estimate for $608 ... but that didn't include rebuilding the front wheel with double butted spokes, and the rim that was quoted was inappropriate, it was an offset 30mm wide rim ... for the front rim. I tried emailing Email address removed the reply-to address for the email fromt he quote to ask about all my concerns and I heard nothingi back. After three or four days I then sent an email to Email address removed and got an out of office autoreply from that address. I figured I'd wait. A couple days later I got a call from the shop telling me to authorize the work or come pick up the bike. Noone had read any email. I came and picked up the bike. A few days after that I got a call from the owner, on a Sunday even. But this shop doesn't seem to understand the concept of email. If someone emails you, that probably means they want an email response. Not a phone call a week later.
Quick, kind and helpful service, always!
Helen's carries top of the line product, from bicycles to accessories and clothing. Staff are extremely knowledgeable and friendly. They go out of their way to see that the customer is well taken care of. I never hesitate to go their for all my cycling needs and service on my bicycle.
Always friendly and helpful staff.
Adam is the man. Can't recommend Helen's higher. I was in town for the weekend and wanted a bike for a long ride. Adam got me set up with one of their supersix evos, helped review my route, told me where I can stop for water, and even gave me a number to call in case I found myself in a pinch. Will definitely choose Helen's again for a rental next time I'm in LA.
I had my road bike tuned up and they did an outstanding job.
Great store, nice people.
Great services, highly recommended
Fast, good and affordable. Always reliable. Highly recommend.
Knowledgable Staff and quick Repairs.
Love Helen's! Great bikes and great service…
I have been a customer of Helen's for more than 40 years. The Helen's Team is friendly and responsive. I appreciate that they find a way to fit me in when I have a mechanical that comes up that is not a DIY quick fix and I can't leave the bike for a day or two. This is why they have been around for 90 years. They take care of the customer.
when I called I asked about an estimate regarding a spoke replacement, and the person on the phone assured me it would cost around $30, even after I asked to verify. Then when I brought it in the following day I was dismissively told it would cost double that. No one had any answer for why someone originally quoted me $30.
I went ahead with the repair and when I got home I realized that the bike was returned with the rear derailleur out of alignment. It seems that the service should include making sure the replaced cassette and derailleur should be correctly installed. So all in all the service was expensive and more importantly sloppy
The service was incredibly fast and affordable, and my bike rides better than ever. Thanks so much!
Great mechanics, fast service, good prices,
convenient - nice people - too expensive though
Erick was helpful and very professional the whole staff is friendly love coming to this place because of that reason alone they won’t ever make you feel out of place always willing to help big shout out to Erick and Mike
Everyone at the shop is knowledgeable and friendly and willing to help!
Service is great
Great service and people who really know cycling, Helen's doesn't want to sell you a bike, they help you find your bike!
Great selection of bikes, and great all-around service with a very and caring and polite staff
The Helen’s Team is always at the ready to help. Another great retail & repair experience on a Saturday morning, post-ride.
Phone is always answered promptly, always transferred to requested department quickly. Quickly, competently, and reliably serviced by Erik Rodas.