based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great selection. Had everything we needed.
Fast service good price
Helens is an amazing shop with even better people. Knowledgeable and helpful is an unbeatable combination.
Great selection excellent service
Good selection and fast service !
Service was good and staff were courteous and helpful.
Great staff and service techs.
Knowledgeable, kind. Has everything you might want or need
Service. Employee’s knowledge
I appreciate that the service people are keeping an eye out for cyclists' wellbeing, even if it's beyond the scope of the service. So, for example, the mechanic noticed that my seat was a bit low, even as I was walking out the door. He stopped me, checked the seat height, readjusted it, had me ride around the parking lot, and then checked one more time, making sure that the seat hadn't slipped. He made me feel like part of the community.
I go to Helen's Cycles for a thorough tune-up about three times a year because I ride my bike a lot. They went through my bike, checked out everything, fixed my squeak brakes, cleaned the bike up, and had the bike ready for me the next day. I strongly recommend them as they are professionals who know what their job is.
Thanks.
John P. Schmal
Service I needed was attended to very quickly.
The guy I bought the bike from was very informative and friendly! The bike was great and due to the timing of the purchase I got some money off. Overall, very pleased with both the service and bike!
Easy to fix my bike
Very quick service.
Really good costumer service, they friendly and helpful. Vey good products, quality and good brands of bikes.
I love that service at Helen's is always spot on. The guys in the department have been there forever; and are always helpful
Wilber is awesome! I have a 500+ mile ride coming up and he made sure my bike is in great condition for the even! Above and beyond.
Thanks so much, Wilber! I’ll definitely be seeing you again soon!
Staff is kind, friendly and ready to answer any question
Extremely helpful, knowledgeable, and friendly. I wouldn’t take my bikes anywhere else.
Also very affordable prices.
We had an outstanding shopping experience at Helen’s. We ordered a bike, and they had it ready when they promised to surprise our granddaughter. Daniel gave us top-notch attention making the surprise extra special.
Highly recomended. Capable staff worked on shipping my odd sized bike within 2 days during a holiday weekend. Just a local gem in the LA bike world.
Lots of products
Very satisfied, the team has a great attitude and friendly, I really recommend this location.
Friendly and knowledgeable staff
Eric and all the mechanics. Also the staff. The monthly Helen’s rides are tremendous.
Very reliable and dependable service has always been available to me.
Super helpful service from Cameron
super friendly. Adam was super nice!
Bike seat. Great customer service and help.