based on 4798 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is friendly, attentive and professional….and good at what they do in the service department.
Always someone to help and the staff is large enough where you can get a few people working your problem. They love bikes and know so much as they do high volume on all levels of bikes.
Nobody asked if I needed help when I walked in
Service was accommodating, explained everything, and quick to resolve the issue. Reasonable pricing is also a good factor.
Fair service
I’ve been a Helen’s customer since 1989. Always a great selection of bikes, accessories and parts. The MOST incredible customer service (Cameron, Monty) and the most skilled bike mechanics in town. I have purchased numerous bikes, helmets and shoes over the years for myself and my family. We love Helen’s Bikes!
Speedy turnaround, friendly service.
Great attentive service
I’ve had BAD experiences with the service department. Everyone is friendly, but each time I’ve brought in my Caledonia I’ve had to bring it back to get the requested service completed. I’ll be in with it again when you open Tuesday to get the service I paid for completed on my R shifter (still not working) and new chain/cassette. Tensions are off so the chain slips off big ring under any significant torque, causing me to slam my knee into the drops multiple times. Hoping this time I bring it in the service department is able to accomplish what I paid them to address.
I ordered a bike shipped to me. It came when promised and as described. Thanks for trading out the stem to the proper length. Most shops won't do that any more, preferring to charge me extra. The experience I had was how shops should be. THANKS! and I love the bike.
Great service
Big selection. Quality priducts. knowledgabpe sales people.
Fantastic old school bike shop--professional, courteous, skilled. I'm lucky to have been a customer for over 30 years.
Super fast friendly service in shop and in sales floor
Expertise and knowledge
Great staff. Good customer service. And good vibes
Love the service at Helens; and have for the past 30+ years. Everyone who works there is awesome and helpful
adam set me up with my first spd pedals/shoes (i'm in my 50s). he made it painless and was my shoe salesman, technical consultant and bike pedal mechanic. PLUS, he literally grabbed me and saved me from falling over in the parking lot and avoided rolling his eyes. i rode the same day and increased all my times on my regular 50-mile ride and love clipless pedals now and it's thanks to helen's and good eggs like adam.
I love the service and everyone is very friendly. However, I miss the merchandise assortment that you had before Covid.
Very helpful!
Excellent customer service. Cameron went above and beyond.
Love Helen's Cycles. Terrific selection of bikes. Helpful and friendly staff. Fast and professional repair service. Always a pleasure to visit.
The gentlemen in the service dept. were very helpful and forthright as to what was requires.
I think there products are good. Their service is always good and on time.
Wonderful, helpful knowledgeable staff. Addressed all my concerns and, as always, did a tremendous job fixing my bike!
Brought my bike in for the Ultra Service and one other issue... Everything was done and ready, 24 hours later. Wilber took great care of me as a customer. I continue to patronize Helen's because they have the best technicians and sales people.
They did a great and timely tune-up on my bike!
The sales employee was super knowledgeable and helpful. I told him I was looking for a bike to cruise around on the strand. He recommended the Trek bike Dual 2025 and I took it for a spin and it was perfect. I can't wait to ride my new bike on the strand this weekend,
friendly staff and great experienced techs
I am still waiting for my order from several weeks ago…