based on 1595 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When I went into the Santa Monica store the salesman said there were no bikes available in my price point matching my wishes, but I ended up ordering one online from the bike brand that matched my criteria and was listed in stock at the Santa Monica store. The sales guy was also condescending on my initial visit.
We were helped by an excellent, knowledgeable, no nonsense salesperson. The experience was efficient and satisfying. Left with great new bikes for my young daughter and me. Took our first family ride the next day!
Andy is great. Bike (Cannondale SuperSix) was rad.
Professional staff - great service and quick turn time for my road bike service - a road bike that I purchased from them previously.
Great choices. Helpful and friendly staff. Great opportunity to test ride the bike.
great service department
I bought a bike, paid extra for a kickstand, realized that a different (cheaper-looking) kickstand was installed than the one on the receipt and website. I had to go back to the store after 2 days to “politely” point out to the cashier that I think a different kickstand was installed. She immediately gave me an attitude and said that the bike doesn’t come with a kickstand and made it look like it was my mistake even though she’s holding my receipt in her hand. I calmly told her I paid extra for the kickstand and it doesn’t look like the one on your website. She then told me to take the bike to the service department where they did realize it was a different kickstand and proceeded to install the correct one. The service department gentleman (I think Ever was his name) was very friendly and courteous, the cashier lady, not so much…and this was on top of the incorrect part that was installed on the bike in the first place.
I brought a bike in for a brake repair. Everything was done super fast, and the guys filled the tired, oiled the bike, etc. It's like a new bike -- and for a cheap price!
Quick, personal service.
Service Dept top notch!
SERVICE
Best store ever!!!! Everyone is so friendly and nice. I just love to go to Helen’s at manhattan beach.
gilbert is the best.
he has been servicing my bikes for over 30 years and always makes the repairs in a timely and competent manner.
Welcoming, knowledgeable and friendly staff. Great energy in the store and have to love the selection of bikes and accessories. Eric turns a wrench like no other and Cameron is super helpful with questions/solutions. Go Helens!!
Excellent service!
Your people good be a little friendlier when dealing with customers.
The staff at Helen's Manhattan Beach is more than will to work with their customers on sales, maintenance, and special orders
Friendly and helpful staff
Great service, quick turnaround.
The Bikes Where Name Brand And Very Nice. All Where Electronic Shifting.
Great bike.
good inventory and knowledgeable staff
Helen's is the best bike shop on the westside hands down – knowledgeable, fast, super nice, great mechanics
Always know I’m in good hands with arguably the most tenured bike shop guys in LA. Jay is always seen working and invested in his business. Cream of the crop shop!
Everything! You are all so knowledgeable and helpful!
I like the service department and the front desk is helpful with snacks.
I appreciate having my derailleur cable replaced while I waited! And the derailleur indicator was perfectly aligned with the 8 sprocket rings.
Super knowledgeable and friendly. Great selection
Always a great experience, whether purchasing a bike and accessories or with bike service.
I brought in my Cervelo Soloist for a front wheel and handlebar replacement and the repair team did a great job communicating and were speedy through the whole process