based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great selection, knowledgeable staff
Wide range of products and I love the fact that there is a service dept in the back so it's a one stop shop.
When someone brings their bike in for service, it sure would be great to receive even a limited report about what was done and if there are any recommendations. I had to ask several times about the above matters
Friendly people
your mechanics are the best, your people are knowledgeable and it's very reassuring knowing the job is gonna get done the right way
Helen’s always has a large selection of bikes. Whether you want a less expensive bike or high end bike, they have it all. The sales staff are very helpful. Also, the service at Helen’s is second to none.
Great mechanic work at a fair price.
good, knowledgeable service and excellent products.
Nice product selection and being treated with respect and personal consideration.
First rate product selection and service.
Daniel, Greg and Edgar are all great to deal with and they always take care of everything I need.
The people at Helen's are so patient and helpful ... it makes you want to keep going back for more. also, the folks in service are world class... really impressive!
Just a great shop with super service and products.
While I went into the store to purchase riding shorts, gloves and a helmet (Pearl Izumi, Trek) I also was looking for a "touring" shoe. These were not offered, but the entire experience remained great.
It is especially appreciated that a manager such as Daniel was there. Daniel is an asset to Helen's Cycles. Just a pleasant guy all around, and sincerely so.
It was nice to see Helen's Cycles' Manhattan Beach store doing business after being in that location for so many years. I used to frequent the store when I was an active mountain biker.
Great service. Thank you!
They were super helpful. They answered all my questions and made it super simple for me by packing and shipping my bike. Highly recommend!!
Helens cycles has been my go to for bikes for 15 years, I was helped by Johnny who was super helpful. Friendly and informative.
I am still waiting for my order from several weeks ago…
Staff is friendly, attentive and professional….and good at what they do in the service department.
Always someone to help and the staff is large enough where you can get a few people working your problem. They love bikes and know so much as they do high volume on all levels of bikes.
Nobody asked if I needed help when I walked in
Service was accommodating, explained everything, and quick to resolve the issue. Reasonable pricing is also a good factor.
Fair service
I’ve been a Helen’s customer since 1989. Always a great selection of bikes, accessories and parts. The MOST incredible customer service (Cameron, Monty) and the most skilled bike mechanics in town. I have purchased numerous bikes, helmets and shoes over the years for myself and my family. We love Helen’s Bikes!
Speedy turnaround, friendly service.
Great attentive service
I’ve had BAD experiences with the service department. Everyone is friendly, but each time I’ve brought in my Caledonia I’ve had to bring it back to get the requested service completed. I’ll be in with it again when you open Tuesday to get the service I paid for completed on my R shifter (still not working) and new chain/cassette. Tensions are off so the chain slips off big ring under any significant torque, causing me to slam my knee into the drops multiple times. Hoping this time I bring it in the service department is able to accomplish what I paid them to address.
I ordered a bike shipped to me. It came when promised and as described. Thanks for trading out the stem to the proper length. Most shops won't do that any more, preferring to charge me extra. The experience I had was how shops should be. THANKS! and I love the bike.
Great service
Staff was great really appreciated Wilfred