based on 4798 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Were very helpful highly recommend
Excellent service department. Knowledgeable and very helpful.
Your technicians are very skilled,and the service is just great.
The guy who fixed my tire was super nice and exceptional. Turnaround time was so quick!
wonderful! so helpful and great service :)
I drove from Mammoth to buy a bike. I arrived at opening time on MONDAY! Ugh. Not sure how I had not seen that you are closed on Monday. So I went to the Specialized store instead.... my second choice. The sales associates were terrible. I really wanted to buy a bike on Monday. They were going to order a bike in a box, reluctantly, from the warehouse for delivery on Tuesday and would call me when it was there. I never felt any love.
So on Tuesday I returned to Helen's. Johnnie approached and asked me if he could help. He then spent the next.... I don't know how long... helping me. He answered ALL my questions, sent me off on countless test rides, shared stories and listened.
Johnnie is a gem. I ended up buying a Trek Roscoe and am so grateful that he took the time to walk me through making the bike just right.
Helen's rocks and has the best crew.... thanks Johnnie!
Great service and very reliable! It’s my go-to bike store and they set the bar high.
Mechanics and staff at Helen's did everything to resurrect a Shimano electronic system that was almost bricked for lack of a password.
Great service team!
Floor staff were kind of indifferent to customers. The guys in the service area where much better - helpful, but they needed to be asked to adjust the bike seat of my new bike and did not offer any info on the 1 year service warranty until I asked. Overall, Helen's is my favorite bike store but the customer service seems a bit lacking!
I recently purchased a FX3 and thought I had an issue with it. A gentleman from the service department looked at it, kept the bike for the remainder of the afternoon. He reported back to me as he said he would and told me the bike was in good condition after he gave it the once over
Very prompt and reliable
Good quality products. Knowledgeable staff. Would encourage personal notes on products from staff about products for sale., like at a Bookstore?
I have already discussed my concerns with the owner.
Trek bikes, related cycling products, knowledgable but not pushy staff.
The front desk employee has an arrogant and unfriendly attitude toward customers. She doesn't seem very happy doing her job. The other employees seem friendlier.
great products plus friendly and capable help.
Sales staff is terrific!
Comprehensive offerings. Well-informed team. Nice people.
The service on my bike was completed on time and the bike feels great
Exceptional Customer Service.
I was greeted by the receptionist as soon as I walked in. I told her I wanted some help with sales and she found someone for me. The salesman was knowledgable and courteous. He was very helpful. I enjoyed my experience. I am a somewhat regular customer.
Very knowledgeable, courteous and kind staff. Wish I had discovered earlier!
Great products and Cameron was very helpful. Service department is great as well
great guys
Love the service here. Friendly and attentive!
Service department is awesome
The customer service was great. I got educated on entry-level bikes, got to test ride a few, and got all the necessary accessories although it was close to the Sunday store closing time!
You guys have a great selection of bicycling clothes plus a nice "try-on" room. There are so many different fits/sizes with bicycle clothes that it's real nice to be able to try different items on right in the store. I ended up buying $650 of bike clothes!
Johnny was super helpful answering my questions about Santa Cruz mountain bikes and Trek road bikes. I'm going to have Johnny order me a new Santa Cruz Blur as soon as I sell my DaVinci tandem and classic Bianchi road bike. I may even have him build me a new Trek Domane SLR.
I'm so glad that your shop has not been swallowed up by the Trek Corporation. Many of my favorite family bike shops in the Bay Area (where I live) have not fared so well.
Ciao Baby, and happy rides!!!
You have a wide selection of quality products and staff are extremely helpful.
Quality road bike rentals