based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The first associate that helped me, a taller white male of a larger build, a belly and salt and pepper hair, was extremely rude and not knowledgeable at all about the E bike options available. Luckily, I was handed over to another associate and he was very knowledgeable and helpful. I can honestly say that if this associate didn’t Step in, I would have taken my business to another bike shop.
I like the bike I purchased but I wish I would have been offered more options in my price range. I didn't get any manuals with the bike so I had to find PDFs online. The bike seat was tilted back causing pain and the manuals didn't cover how to adjust it. I ended up figuring out how to adjust it level. These are all small things but detracted from the experience.
I can’t say enough good things about Helen’s Cycles and the incredible team there. After losing my mountain bike and gear, they went above and beyond to help me replace everything, making what could have been a frustrating process into an easy and even enjoyable experience.
From the moment I walked in, their knowledge and genuine enthusiasm for cycling were evident. They took the time to understand exactly what I needed, guiding me through options that best suited my riding style. Their customer service was exceptional—patient, thorough, and focused on finding the perfect fit for me rather than just making a sale.
Thanks to Helen’s Cycles, I’m back on the trails with a setup I love. If you’re looking for a shop that truly cares about its customers, whether you’re a beginner or a seasoned rider, I highly recommend them. They’re not just a bike shop, they’re a team of passionate cyclists who want to get you riding again.
Huge appreciation to everyone at Helen’s for their help and expertise!
The customer service was excellent.
Helped me with a few finishing touches for a great wedding gift - water bottle holder, kickstand and lock. Thank you!
Great bike! Rented the Cannondale with electronic shifters. Speedy, light and comfortable
Adam couldn’t have been more helpful and accommodating…he kept my luggage at the shop whilst I was cycling as I was heading out of LAX later that evening
A brilliant day’s cycling all thanks to Helen’s.
There's no better service department anywhere.
Friendly and knowledgeable service!
Jay's the best!
I love your service department!, they are great mechanics from the Santa Monica shop. Make me feel like I’m at home always leaves my bike better than how it arrived without any of the hassles from trying to sell you anything you might not need or trying to convince you otherwise.
Bike was super nice for a rental and the shop was incredible. People were nice and process was easy! I even made a TikTok video showing my ride along the ocean and thanking you!
Great job and fast.
Thanks,
Excellent sales support. Quality repairs.
Great products and great people!
The service is done well by responsive individuals. Has a good array of bikes and I like the power pancakes, Red Bull.
David was very helpful, and went out of his way to get the parts I need it.
Nate is the man...!
Employee's are knowledgable, helpful and wise.
Went out of their way to accommodate me during this difficult time. Very professional and definitely knowledgeable about bicycles
Wouldn’t recommend purchasing online for in store pickup. I was under the impression that it would help expedite the process but actually made it very cumbersome. I thought it would be as simple as purchasing my in stock bike and picking it up, however it wasn’t ready for pickup until a day and a half later. I wouldn’t mind the wait if the website projected the pickup time correctly but it said I’d be able to pick it up same day. Had I known there would be a wait I would’ve gone in person or ordered my bike from a closer store. The staff were very friendly.
Friendly knowledgeable staff
I love that when I walk in, every employee is more than willing to help. Each staff member is knowledgable and if they don't know the answer, they'll find out. Big shout out to Cam for selling me my first bike in July 2023 and continuing to be a trusted source of knowledge and great to chat with about cycling to this day.
- Corie K.
We had a fantastic experience at Helen's Cycles! I got my first new bike, and the team was incredibly helpful in making the necessary adjustments and providing great recommendations. The entire process was smooth, quick, and hassle-free. Excellent service and a great selection, what more could you ask for? Highly recommend!
The whole service team is top notch. I enjoyed working with Monty, Jay, and everyone else as they were thoughtful and knowledgeable on all topics. Helen’s will continue to be my bike shop for life.
Excellent service on my bike. Wilber was incredible.
Cameron was a great, he greeted me first without me having to go find someone to get information from. Left with the bike I wanted, great service!
The Team at Helens is top shelf. Knowledgeable, friendly & good wrenchers. Once again I was able to rent a great racing bike to compete in Los ANgeles area triathlons & train while visiting family. They make it easy, explain everything & make sure the bike fits & is ready to go.
Carlos and Wilbur were great in service.
-cliffffff
The team is awesome! Super friendly and knowledgeable. 10/10!
Jay is a champ
Responsive service. Timely. Punctual. Friendly. Quality They aced it as always!