based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly, helpful and professional.
Every time I go there, no matter how busy they are. They alhave time to help me and answer any questions that I might have.
Love Helen's. Cameron is my guy.
Great selection of bikes/accessories. I just got a new Sram Axs transmission and it was giving me problems - wouldn't go into gear, would go into gear and then out again, was making terrible grinding noises, etc. I tried to adjust it but couldn't get it to work. So I took it in for repair and Wilbur quickly spotted the issue and fixed the problem. Now it's running perfectly.
Great service, prices a little high for tube install, but I can’t imagine charging less if I were in your shoes. It was worth the cost when coupled with the expert advice received, I just wouldn’t recommend to everyone for price reasons.
Service techs are great
Easy to deal with Adam in renting a bike for the day. Very helpful in giving options given the limited riding time I had. Bike was in great shape compared to other bike I have rented from different companies. Pickup and drop off was easy and efficient.
Very friendly and knowledgeable. Not pressured or rushed.
Repair shop is great.
They were great assembled the bike and helped out it in my car
Efficient, easy process, quick.
Very quick and helpful
I'm very satisfied with the quick response and flexible service from Jay.
Thank you!
Takaya
personalized service was great
Always a winner, always issue free. Love these guys.
Fast, dependable service.
Always great service from their excellent staff!
Staff was great! They helped my 11 year old find his bike, test it and kit it out. It was a very easy and enjoyable experience. Highly recommend Helen's!
David, at Helen’s, was super helpful to this novice bike rider/purchaser.
Great experience!
Great technicians, while you wait.
Knowledgeable, friendly and extremely helpful staff. They have a great depth of knowledge about bikes, equipment and clothing. Answers to questions are clear and easily understood. Always a pleasure to deal with Daniel and his staff.
I deal with adam
And he was so helpful and gentleman
Highly recommend hrlen bike
Friendly helpful and non douchey staff. Doesn’t make me feel dumb for asking all sorts of questions. Feels like the staff actually wants to help. Have had some poor experiences with other shops who almost make you feel bad for giving them business. Would for sure recommend you guys. Also IN LOVE with my new fx3!!
The staff, in particular, Monti and Mike, is extremely professional, knowledgeable and friendly. I’m very happy and satisfied with the products and services.
Service area mechanics are courteous and knowledgeable. Store location is convenient. There is a wide variety of products.
Appreciate you Mike!
I had an exceptional welcome, all the guys were really professional thank you thank you thank you a thousand times thank you
The people were fantastic, the product knowledge was fantastic, the response time and getting me what I needed were great. It was a pleasant experience overall.
Mechanics in the shop are the BEST, esp Erick Rodas!!! great service!
Freddy very helpful, knowledgeable and treated me like an old customer.
Great vibe Very knowledgeable sales people