based on 5026 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Took great care of us!
more competitive prices
Such efficient and professional service! My very rusty beach cruiser looks like new — in a one day turn-around!
Great rental bikes and staff….
Staff was great really appreciated Wilfred
Great selection, knowledgeable staff
Wide range of products and I love the fact that there is a service dept in the back so it's a one stop shop.
When someone brings their bike in for service, it sure would be great to receive even a limited report about what was done and if there are any recommendations. I had to ask several times about the above matters
Friendly people
your mechanics are the best, your people are knowledgeable and it's very reassuring knowing the job is gonna get done the right way
Helen’s always has a large selection of bikes. Whether you want a less expensive bike or high end bike, they have it all. The sales staff are very helpful. Also, the service at Helen’s is second to none.
Great mechanic work at a fair price.
good, knowledgeable service and excellent products.
Nice product selection and being treated with respect and personal consideration.
First rate product selection and service.
Daniel, Greg and Edgar are all great to deal with and they always take care of everything I need.
The people at Helen's are so patient and helpful ... it makes you want to keep going back for more. also, the folks in service are world class... really impressive!
Just a great shop with super service and products.
While I went into the store to purchase riding shorts, gloves and a helmet (Pearl Izumi, Trek) I also was looking for a "touring" shoe. These were not offered, but the entire experience remained great.
It is especially appreciated that a manager such as Daniel was there. Daniel is an asset to Helen's Cycles. Just a pleasant guy all around, and sincerely so.
It was nice to see Helen's Cycles' Manhattan Beach store doing business after being in that location for so many years. I used to frequent the store when I was an active mountain biker.
Great service. Thank you!
They were super helpful. They answered all my questions and made it super simple for me by packing and shipping my bike. Highly recommend!!
Helens cycles has been my go to for bikes for 15 years, I was helped by Johnny who was super helpful. Friendly and informative.
I am still waiting for my order from several weeks ago…
Staff is friendly, attentive and professional….and good at what they do in the service department.
Always someone to help and the staff is large enough where you can get a few people working your problem. They love bikes and know so much as they do high volume on all levels of bikes.
Nobody asked if I needed help when I walked in
Service was accommodating, explained everything, and quick to resolve the issue. Reasonable pricing is also a good factor.
Fair service
I’ve been a Helen’s customer since 1989. Always a great selection of bikes, accessories and parts. The MOST incredible customer service (Cameron, Monty) and the most skilled bike mechanics in town. I have purchased numerous bikes, helmets and shoes over the years for myself and my family. We love Helen’s Bikes!
The service had a quick turnaround and was done with care.