based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable staff, fairly good inventory
your service was very fast and efficient, thanks for being fast
That Johnny guy has some amazing energy.
-Johnny
Always great service
I have been a loyal Helen's customer since the 70's and will continue to support the local retailer.
I'm particularly excited about the recent change in management and feel it will have a positive impact on team morale.
Freddy always does a great job on my bike! The new headset is making turning a lot better!
I truly enjoyed the personalized attention and quality service. Cameron was excellent at listening to me about what I was looking for, making recommendations, educating me, and providing candid, unbiased feedback. It was a wonderful, stress-free, pressure-free experience overall that ultimately led to me finding and purchasing a bicycle that I was thrilled with. In a current retail and services environment where it often feels as though customer service is no longer what it once was. it was nice to have an experience where it felt like my needs as the customer were prioritized.
Thank you Helen’s Cycles and thank you Cameron!
Service staff was friendly and easy to work with. They followed up with me in a timely manner and charged me a fair price for the repair.
Customer service is second to none. Thanks Helen's Cycles!
Excellent products and customer service.
Everytime I come in to fix mine or my kids bikes. Everyone is always kind! Prices are always reasonable. 👌
The staff at Helen's were knowledgeable, helpful, courteous, friendly, professional, attentive, efficient, organized and fair with regard to pricing. I have shopped there for a decade and always feel well taken care of.
Great people and service! Prices are a little high, but considering the location...
The people, the service and the quality of the service.
Extremely knowledgeable long-tenured staff able to troubleshoot issues with bike operation and suggest cost-effective solutions. Good inventory of all types of bikes and gear.
The staff and selection are the best!
Monty is amazing. Always has been. A true gem. After the tragedy of losing everything in the Palisades fire, he made getting back on a biks so incredibly easy. Grateful...
Great local bike shop. Great selection of bicycles, the prices are competitive and the services are top-notch!
Helen's Cycles has stellar customer service.
Prices can be a
Very friendly and helpful staff. Quick service too.
The people working at Helen’s are wonderful! They are friendly, helpful, quick and knowledgeable. It reminds me of how customer service used to be! I’m so happy we have the guys at Helen’s in our community.
Adam was great!
Maintenance
Very happy with the customer service.
Daniel, Greg, Hector and all the employees make Helen's Manhattan Beach the best shop around.
Friendly staff that provides options for purchases and service. Tech team is also good and I only trust them to work on my bikes.
Excellent, expeditious service in the Service Dept. Employee went above & beyond.
Wilbur is the BEST. Love Helen's. We left our bikes at the shop during the fire...so fortunate to have saved the them. Thank you thenk you thank you!!
Prompt and Helpful.