What our customers think of us!

Great inventory and the best people in the business!

Great customer service! Have already recommended friends interested in cycling products.

Service. I wish I could remember the dude that helped me...turned me on to Rudy Project sunglasses moths ago and bike lights last week. He works there, I’ll keep coming back..

After buying a bike, the salesman made me feel bad because I asked him to put air in tires of another bike, but they had a special connector which I didn’t know how to use, so he tried making me feel bad for it

Knowledgeable staff

Wonderful customer service!! Thank you!!

Best bike store & best mechanics in town!

Good choices, good people

Very friendly and professional

Great customer service. Patient knowledgeable and informative. A terrific experience. Wonderful bike.

The actual sales transaction was great but the lack of communication after the sales was not what I was expecting. I ordered 2 bikes for my daughters and was told they were in the warehouse and I can expect them that Wednesday but could be Friday, but no later. I called Wednesday and they were on the truck in transit to the store, so I figured we would get them Friday. Called no answer, figured you guys were busy I completely understand with covid bike shops are slammed. I never got a call or email that the bikes were at your shop, I had to physically go there this past Friday and to check on my order. When I arrived a full week after the bikes were supposed to be ready 1 bike was done and the other was sitting in it's box. I was told to come back in a few hours and they could assemble the bike in the box, I did and finally got the bikes but never received an apology or reason for the lack of communication. As for what you can do to make it better I need nothing personally but I think more communication on orders are needed going forward.

Great staff, expert help!

Gant is amazing!

Great service!

I have been going to I.Martin for over 30 years. Sadly the shop has lost it's family feel and I must say, it sucks to walk in to "your fav. bike shop" and feel like a stranger.
There is an underlying tension that is palpable and I think the folks on the floor are doing there best in difficult circumstances. The wrenches are all stressed but the work load has been bigger in the past, so their tension can't be chalked up to being simply busy.
I have been taking my business else where, it was fun to walk in the door, until is wasn't.

Honestly, I truly was amazed and pleased by Amanda's service. She is a super star with great energy and very helpful for a first time cyclist. She provided her own insight and she even let me test her personal bike so we can compare sizes before I made a purchase. I will forever be a customer at martins and I will tell everyone how great they are.

Quality products. Outstanding and knowledgeable staff.

Willingness to fix my bike even though it has a custom proprietary electric drivetrain.

Everyone was on top of their game, process was nice and easy and we all walked away with bikes and accessories that we love!

Somehow other shops had many difficulties with fixing the extremely specific spoke I have - you guys not only did it, but with very fast turnaround! Thanks!

They do their best.

Keeps my bike running like a European luxury car

Friendly and knowledgeable staff.

My daughter got new peddles a basket and a bell for her bike. Customer service was incredible. I truly enjoyed our store experience and will be back again!

Courtesy and helpfulness of staff

Amanda did a great job. She's a credit to I Martin

Good customer service and knowledgeable staff.

Leo is the man, as always!

Great service

The Staff was great helping me get two pairs of cycling shoes repaired. The gentleman also gave me a great suggestion about biking gloves I was interested in. Everyone was friendly and efficient!