based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thanks Brady for setting me up with a killer bike and managing the long lead time really well.
Appreciate Monty's professionalism and knowledge on everything bike related. He was not pushy and he helped us make an informed decision. We will definitely be back for all of our future bike purchases! Thank you, Monty and Helen's Cycles!
Very friendly and helpful everything I go. I purchased a bike last year and you all helped me out for that year to keep it running.
HA!
Kurt Kamm
Very helpful and kind, good product
Good Service and bikes to choose from.
lower prices
Mike was incredibly knowledgeable and helpful!
I lové Helens! A local bike shop with great people and great service!
I went to Helen's in Santa Monica for a repair service. The technician went above and beyond to repair my road bike and I am now a loyal customer @ Helen's
Daniel and Mario had provided a great customer services, attentive to all to all my needs !
Great selection of part/accessories, friendly and helpful staff.
First time at this location. Usually go to Helen's in Santa Monica. Always great, knowledgeable service.
The staff went out of their way to help me find what I was looking for.
great staff!!
Cameron is outstanding. Wilbur is a fantastic mechanic.
Always excellent service!
Sales staff was extraordinarily helpful and knowledgeable- A young man named Cameron walked me through the gravel bikes you had and told me about interesting features amd asked me thoughtful questions about my riding style, what was important to me.. what price range I was comfortable with. He was wonderful! He also helped me pick out nee riding lenses i took a pair of Oakley’s and amd love them! Thank you for having such terrific staff!
Good service. Reasonable products
Always a pleasure to come to Helen’s. Great service
My bicycle needed a tuneup and cleaning, and your staff was thorough and fast and as soon as the bike was ready, I got a text message. Everything was easy and fast which I appreciate.
Very good customer service for maintenance/repair. My bike was done before I expected.
Great service! Great experience!
*On repairs and cycle issues, always presented with options at various price points with recommendations. Not the usual approach from bike shops or even car mechanics.
*Having a good parts inventory available.
Helpful staff and great selection
Quick efficient and friendly
I only deal with Helen's bike shop
The customer service at Helen's is always terrific. Cameron has helped me several times in the past. He is great. He always remembers my name, and says hi when I am in the shop. Super knowledgeable and helpful. Brady helped us this time. He is amazing too. Very knowledgeable, friendly and helpful. Great salesperson. What I like about all of the sales people at Helen's is that nobody is pushy. Given this, I will always return to Helen's whenever I need to purchase a bike or any related products. It is always a fun and positive experience at your store!
All the products I'm interested in and great service reps.
Continue with your good service.