based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I took my road bike in for a bottom bracket repair on a Saturday and the repair shop quickly took my bike in and had it ready an hour later
Very friendly, helpful and knowledgeable staff.
top service
Overall great service. A bit pricey.
As always your team of expert service technicians nailed it!
Best & friendliest bike shop in LA
Quality products at a fair price. Friendly and knowledgeable service.
Efficient. Easy to shop. Great mechanics.
Great service from the team at Helen’s Cycles in Santa Monica. Solved a problem with a snapped bolt in super quick time and was great value. Wouldn’t hesitate to use them again!
I drive 40 miles, past at least four other bike shops, to deliver my bicycles to Helen's Bicycles when I have a mechanical problem or for periodic maintenance checkups. In my opinion, it is possibly the best bicycle shop in all of Los Angeles. I trust their mechanics without question and they have never disappointed me. I am almost eighty years old and have been bicycling since I was ten years old. Simply put, bicycling has been a big part of my life for almost 70 years. I ride my bicycles hard and for the last thirty years the mechanics, sales people and management at Helen's Bicycles have always had my back.
THEY. ARE THE BEST.
-Larry Schreib
you have everything! you can fix everything,
only thing that was better was when you had a store closer to me on Lincoln
Employees are always very knowledgeable and helpful.
It was ready quickly.
The only downfall- they should take used bikes to give a price cut to help people afford the high cost of newer bikes
Professional and fun
The Workers & Helpers …. Great Service to..
Service department is great. They know what they are doing, and they do their best to quickly complete the work. Sales people are knowledgeable and patient. Unfortunately their efforts are sometimes hampered by inadequate stock - especially at the high end - to enable customers to test ride different frames. In those events, the sales people try to find close proxies, but that doesn't give the customer the true feel for the he wants to test.
Best bike mechanic in LA, Erick Rodas!
The manager was very helpful and knowledgeable. The staff has a very welcoming persona.
Nothing. You guys are great.
Great store - great staff - amazing merchandise!!!
Very professional and knowledgeable one stop family shop!
Wilbur did a great job on my bike, now it refers better then new.
Quality and service
I asked the mechanic to take a look at my rear brake while doing the Ultra Tune up because of a grinding sound/vibration in levers, and when I picked it up the mechanic said everything was fine. I went on a ride the following morning after my pickup and after 20 minutes of riding the grinding in the rear brake was back. I am upset that the one thing I specifically requesteed they look at was not addressed after spending $160. I will be calling the shop tomorrow to bring the bike back in and have the mechanic look into and fix the issue.
Excelente service!!
Monte let me test ride several bikes in order to confirm my choice for model and price point. He also gave feedback regarding my fit to those bikes.
Continue with your good service.
Thanks Brady for setting me up with a killer bike and managing the long lead time really well.
Friendly staff, so helpful, great experience every time I’m in the store!