based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice people, great (and fast!) bike tune up :)
Variety of bikes available and great staff
Friendly staff
Very helpful, did a great job on the tune-up, and completed the work faster than expected.
Bought bike #1 in 1979 and bike #2 in 2017. I wouldn’t think of going anywhere else
your people are very nice and helpful.
the service was friendly and helpful!
Knowledgeable, friendly staff.
Excellent selection.
Long term stability.
Full knowledgeable service
Excellent customer service.
Very good customer services.
I love Helen's Cycles. Great repair work and usually done while I wait. Eric is terrific. One complaint: It cost $82 to replace a tire yesterday. Ouch!
I like the knowledgeable, friendly and helpful staff. No hard sell tactics, just willing to help.
Good staff and product. Reputable.
Ability to drop off bikes earlier for repairs. Staying open continuously during the day.
Everyone is so friendly and down to earth regardless of the clientele. There is great understanding about bicycles, even varieties you might not sell and are a fantastic resource for those who are interested to learn more.
I loved the speed and ease with which Helen's was able to help me ship my bike.
Good quality
Friendly and knowledgeable.
Jay Wolff,and the entire team over at Helen's could not be more helpful. Full customer satisfaction is the culture over at Helen's. I highly recommend this trusted bike shop that has been serving Los Angeles's bike needs since 1936!!!!
Great products, staff and service
Jay was very helpful.
Ian provided great service for my bike purchase!
Great staff and great service!
Daniel and the repair guys are always on top of things, have a great attitude, and get the job done!
Amazing service. Good prices. Staff carefully listen to your problems and are very helpful
Customer services was great! I went to the Santa Monica Store and the shoes I was looking were not in the store but the person assisting me called the Manhattan store and had the shoes on hold for me. At Manhattan store shoe were waiting for me...
We’ve always purchased our bikes from you, and had them repaired with necessary. Always happy with the great service!
Good quality and styles
Everything. Great selection. Friendly helpful people. I love this place.