based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friend my service
My gravel bike tires were filled with Slime and with high temperature my puncture spewed slime and wouldn’t seal.
I stopped at Helen’s on my drive home from my ride. The next morning they called and said I could pick it up. They had cleaned out the SLIME and installed new silks tube and replaced bent stem.
Wiped down my frame besides!
Merlin Mark
Courteous and quick
Your shop does not seem interested in my entry-level strand cruiser business. I bought 2 bikes from you, but everything else in the shop is $1500 and up (way up...) I brought my bike in to get a flat repaired. I was the only customer in the store on a Fri morning and there were 5 employees working. The 2 mechanics were busy and the other 3 people were all standing around doing nothing. I had to (very uncomfortably) plead with you to replace my tube. It should never be this way. I had to replace my seat post and went to hermosa cyclery instead. They REALLY wanted my business and we're so happy to help. My next bike purchase will be there - probably an expensive ebike. I wish that it could have been you... excellent customer service is worth so much to me and you did not offer it to me.
From bikes to apparel to accessories and maintenance/repairs, Helen’s is my number one all-time favorite bike shop.always. I’ve been a loyal customer since 1989! No other bike shop in the LA area comes close to Helen’s as far as I’m concerned.
Good sales and service people, knowledgeable advice.
Called twice during business hours and no one picked up the phone. The front of the store seems understaffed. Everyone was nice!
Cost. Two new tires for $185 seems pretty expensive. Service was good after an initial snafu in getting my repair into the queue after I checked in.
Great service department and knowledgeable.
I like the fact that you bring great brands like Trek and you have excellent associates and mechanics.
Cameron in Santa Monica was incredible. He listened to what I needed, showed us options that were perfect for what we were looking for and was patient as my children tried out a few options.
He was also incredibly helpful on the phone when I called earlier with some questions.
I would highly recommend Helen's and specifically Cameron to anyone looking for a bike.
Great work!
Everything was great! Very easy and my daughter loves her bike. Thank you!
Best service! People are very kind and Edgard the mechanic is incredible. I have been racing for years and it’s the only place that I take my bike!
Friendly, professional, knowledgeable, timely….
Use mainly the service department- all staff are very professional and knowledgeable
Knowledgable and friendly folks.
Great product line.
Great service.
The service is top notch and affordable. They will help you with everything that you need and making sure that your bike purchasing experience is a fun and memorable one. I look forward to visiting them again in the future and hope that they continue to go strong providing great service to the Santa Monica community!
Everyone was very helpful and patient.
The friendless and honesty. Didn't try to upsell me on repairs for bike.
Convenient. Reliable.
I always can rely on your repair shop to swiftly take care of any issues with my bike. If I need any bike supplies -- the store always seems to have it in stock.
Our salesman was great (Cameron)
Good service , good people
SERVICE PEOPLE ARE TERRIFIC
I HAVE HAD GILBERT SERVICING/MAINTAINING MY BIKES FOR THIRTY YEARS.
HE'S THE BEST.
BARRY BAUM DVM
Great, fast, thorough service. I've been a happy, satisfied costumer for awhile now
The mechanics are the best in the business.
When I dropped off my bike for repair, I was told it would take 3 days to be ready (longer than I have experienced in the past at this shop). By the end of the third day, I had received no notification, so I called and it became apparent they had not started any repair on it yet. They told me the bike would be ready after only 30 mins. When I got there it took them a while to find my bike, and it turned out it was actually sitting outside. When I rode my bike away, the seat just fell off! They must have tried to adjust it and didn't secure it properly. I had to bike all the way home without a seat.
While it seems that the repair itself was fine (although it is too soon to say much about it), the service could be better.
Service department is always so good. Professional and expedient.