based on 4886 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone recommended to me this store but I had a very mixed experience: I came in 4 times, and am usually not welcomed in and not helped for some reasons. I also just tuned up my bike and no one explained to me the problems the bike had, it was my job to discover them afterward.
Prompt, top quality service.
I love the guys in the service department. They are the ones that make me smile when I come in
I believe I was overcharged on my last visit. I paid $50 to have my electronic shifters and derailleurs synchronized.
I can always trust Helen’s to guide my choices with bicycles—-for the last 3 decades and recently with an e-bike purchase. Honest and trustworthy bicycle repair and maintenance is also a bonus.
Friendly, helpful staff. Great quality products.
Great personal service, excellent workmanship, ready when promised
Quick and reasonably priced
Great service. Friendly staff. Awesome repair service.
Fair prices & excellent service. Cameron and Wilbur are the best. Seems that Jay treats his employees well, they stay forever .My only gripe are the hours. Why not have 10 hour days, employees would work 4 days a week, save on gas. Or like SMPD work 12 hour days 3x a week with an additional 8 hour day during the month to make up the 4 hours a week to get to 40 hours.
Knowledgeable and friendly staff through-out the store. Wilbur in Service is always great!
Cameron was very helpful
Great shop, stellar service department.
I love to deal with and support local businesses. Monty is my go-to person and have purchased many items including a Pinarello Rad Bike, Santa Cruise Mountain Bike, and many other items over the past several years. This time, I came in to pick up a bike for my 4-1/2-year-old grandson. I was pleased that Monty was able to sort out the size of the bike and directed us to the best available choice. I purchased a Trek 16" and my grad-son just love his new bike.
Great shop big inventory and great service
I worked with Daniel. He was a very courteous and bright man. Your store prices are very fair. Thank you.
Attentive customer service
Amazing service! I ordered something online and they got it out quickly and kept me posted along the way.
Always recommend Helens. For me the best shop in the City, both for sales and service.
Very helpful and quick work.
Friendly and Knowledgeable staff.
Outstanding service and fair pricing
I like that I often get a direct call and great attention from the owner Jay Wolf! No where else I'd ever go for bike needs in Los Angeles
Chris was great! Very helpful and did not try to up-sell us but just made sure we had everything we needed. This is our second purchase at Helen’s and we will def be back.
I had to bring my bike back 2 times for things that were forgot to be done durring maintance. I had a whole new drive train put in but they forgot to replace the jockey wheels. Then when they did repalce them they didnt grease them so they squeaked a lot so i had to bring it back in to get lubed. would have been nice for it all to be done on the first go, but the team was very nice helping me to the end solution of a new drive train for my bike.
Incredible service and help from Cameron and team!
I had one of the best experiences of my life dealing with the service department. Will def be coming back due to the gentlemen who helped me. I unfortunately forgot his name. My last name is Last name removed.
Professional and knowledgeable people there!
Gilbert is highly skilled, extremely professional and kind.
Staff and service are the Best