based on 1605 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Within the past 18 months, I’ve purchased a gravel bike and road bike at Helen’s cycle. Helen’s team always deliver premium service and do above and beyond their job to ensure the bikes that I purchase are meeting my expectation and as close to perfection as possible. This is exactly the reason why I kept coming back. Thank you all for your great work fellas.
Everyone was very friendly and professional.
Daniel is very knowledgeable with great customer service, and patience. He will initiate research on any product or answer, if there’s no immediate reply. Daniel has also made suggestions to tailor to the client.
Adam was very helpful! I needed a birthday present for a friend and he had the perfect solution - toe covers!
Personable and helpful staff that went the extra mile to make my rental experience outstanding! Adam and his team were exceptional from start to finish!
Service is great, guys do a perfect job taking care of my Santa Cruz
Daniel was very helpful, courteous, professional, patient, and kind. His customer service encourages me to return.
You have a good variety of prices,colors and brands. Staff very nice.
Their nice. And have good recommendation.
Fast, expert service with excellent communication
Very impressed
Thank you
Very helpful, honest and kind.
Wilbur and Mike were very accommodating and helpful, excellent service.
The crew at Manhattan Beach are super friendly and knowledgeable. Daniel is the best.
As I always say, the Helen's team is the very best in LA!
Great help from the sales person
Your staff was very cordial, including the man in the service department.
Staff folks are great.
Bought an electr cruiser with the help of Brady. Great shop.
All efficient, easy, knowledgeable 👍
outstanding service. Daniel and Edgar are the best.
Amazing team, Adam is the best!!
Great bike to rent and ride in the Malibu mountains.
I can’t wait to come back!!
First name removed
Very professional, lots of choices, and pleasure to deal with.
Eric Rojas was extremely friendly and helpful testing and fixing my DI-2 electronic components to get them working again
Mike is an exceptional manager, very knowledgeable, friendly, helpful, professional, courteous, and exudes excellence and excellent communication skills. Out of all the Cycling businesses I have visited since moving to LA 6 years ago, Helen's Cycles has the best staff, the best inventory, the best bike techs, of any other place I have seen. I always recommend your store to anyone I talk to who asks me about my Pinarello, and I have posted 5 star reviews online directing people to the store as well. The folks you have working there are amazing people and are amazing at their jobs, and I can't thank you enough.
Everything - great staff - great product selection - great service!
Good variety, and extensive stock of items that I would be tempted to buy.
Friendly staff, and efficient mechanics.
Very knowledgeable staff and fast service. I liked the new paddle ball section - Scott may have me playing because of his enthusiasm and sharing spots where a beginner can play - thank you.
Great Service!
Great knowledgeable staff
Excellent selection and outstanding and friendly service.