based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great shop big inventory and great service
I worked with Daniel. He was a very courteous and bright man. Your store prices are very fair. Thank you.
Attentive customer service
Amazing service! I ordered something online and they got it out quickly and kept me posted along the way.
Always recommend Helens. For me the best shop in the City, both for sales and service.
Very helpful and quick work.
Friendly and Knowledgeable staff.
Outstanding service and fair pricing
I like that I often get a direct call and great attention from the owner Jay Wolf! No where else I'd ever go for bike needs in Los Angeles
Chris was great! Very helpful and did not try to up-sell us but just made sure we had everything we needed. This is our second purchase at Helen’s and we will def be back.
I had to bring my bike back 2 times for things that were forgot to be done durring maintance. I had a whole new drive train put in but they forgot to replace the jockey wheels. Then when they did repalce them they didnt grease them so they squeaked a lot so i had to bring it back in to get lubed. would have been nice for it all to be done on the first go, but the team was very nice helping me to the end solution of a new drive train for my bike.
Incredible service and help from Cameron and team!
I had one of the best experiences of my life dealing with the service department. Will def be coming back due to the gentlemen who helped me. I unfortunately forgot his name. My last name is Last name removed.
Professional and knowledgeable people there!
Gilbert is highly skilled, extremely professional and kind.
Wilbur and the service department are excellent!
The item was not available for pickup after I ordered and paid for it online.
I had to wait almost an hour while they searched. In the end they couldn’t find it and issued me a refund. All this time I felt unwelcome and as if I was intruding. It was the most inefficent hour of my life.
The mechanic who fixed my bike was a beast. I think his name was Luis possibly but I could be mistaken. He got everything done in like 1 hour
Staff is awesome
I like my new Electra Townie and appreciate the help I got in purchasisng it from Brady D.
Great store, we love you!
The Super Six Evos are great bikes in great condition. The nicest, best maintained rental I've ever ridden. Big thumbs up and hope to rent one again.
Great customer service
Great rental bike options. Super friendly staff.
This place has the best people and the best equipment. My happy spot!
Repair department was very professional and helpfulness
Great service! Got exactly what we wanted and the owner himself delivered the bike to our home the next day! Fantastic! And we absolutely love our new electric bike!
Loved the whole vibe, and the rental was great.
Good products, knowledgeable sales people and excellent repair service. A bit pricey, but otherwise worth it.
I love to deal with and support local businesses. Monty is my go-to person and have purchased many items including a Pinarello Rad Bike, Santa Cruise Mountain Bike, and many other items over the past several years. This time, I came in to pick up a bike for my 4-1/2-year-old grandson. I was pleased that Monty was able to sort out the size of the bike and directed us to the best available choice. I purchased a Trek 16" and my grad-son just love his new bike.