based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service
Been going to Helen's for over 3 decades.
Wilbur is the best, period.
The bike technicians were so kind and helpful. They moved quickly and efficiently. I love my bike so much and I’m thrilled to know the team at Helen’s take great care of my bike during routine maintenance.
Fast and professional
The staff are extremely friendly and competent! I feel like I've been taken care of really well since I started biking in 2019. The only reason the score is not a 10 is that not everyone will be into biking, so I wouldn't go out of my way to recommend the shop.
Nice selection, good prices, and salesperson (Ian) was very helpful.
Good service, great assortment and quality products.
We love the amount of products provided and the friendly and knowledgeable staff at Helen's.
Kind and helpful
Highly skilled repair technicians.
Good selection.
If you can add more men’s cycling jackets that’ll be great!
Best bike shop ever.
Knowledge, service, ownership, and exciting place to be!!
Great customer service, direct communication, mechanical service is top notch and efficient.
Wide range of makes and models. Knowledgeable, experienced staff. Many models to test ride. Experienced maintenance staff.
Staff and service are the Best
Everyone recommended to me this store but I had a very mixed experience: I came in 4 times, and am usually not welcomed in and not helped for some reasons. I also just tuned up my bike and no one explained to me the problems the bike had, it was my job to discover them afterward.
Prompt, top quality service.
I love the guys in the service department. They are the ones that make me smile when I come in
I believe I was overcharged on my last visit. I paid $50 to have my electronic shifters and derailleurs synchronized.
I can always trust Helen’s to guide my choices with bicycles—-for the last 3 decades and recently with an e-bike purchase. Honest and trustworthy bicycle repair and maintenance is also a bonus.
Friendly, helpful staff. Great quality products.
Great personal service, excellent workmanship, ready when promised
Quick and reasonably priced
Great service. Friendly staff. Awesome repair service.
Fair prices & excellent service. Cameron and Wilbur are the best. Seems that Jay treats his employees well, they stay forever .My only gripe are the hours. Why not have 10 hour days, employees would work 4 days a week, save on gas. Or like SMPD work 12 hour days 3x a week with an additional 8 hour day during the month to make up the 4 hours a week to get to 40 hours.
Knowledgeable and friendly staff through-out the store. Wilbur in Service is always great!
Cameron was very helpful
Great shop, stellar service department.
They are very fast at repairs and very good at solving the issues. They are simply the best cycle store in town!!