based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Personal. Dedicated. Professional. Knowledgeable
The staff is highly knowledgeable and are always happy to talk.
Great Trek bikes and friendly supportive service
Incredible service. Cameron is awesome! I was able to exchange my bike without a problem.
Honest, fair pricing, helpful in solving my problem
Selection and helpful staff
Helpful and friendly staff.
I have been going to Helen's cycles since 10/30/2004 - the day i bought my bike, and i have been having it serviced by you ever since - except for the occasional flat i get - where i have to go to the closest place on foot to my flat - I go to you. Thank you for exceptional service for the past 21 years and counting.
It feels welcoming to come to Helen’s and the service team knows how to fix things. I feel safe and taken care of. It’s got that old fashioned personable vibe and you always have everything I need.
All the guys were very helpful. Service was prompt....no waiting. I like that.
Love Helen's
Wilbur took care of me within minutes of arriving and I was back out ready to go riding in less than 30 min
Great supplies and service. Monty always help me out
Good work done in a timely fashion.
The variety and quality of bikes available in inventory is truly special. I always look forward to visiting the Santa Monica shop. The employees are knowledgeable and very helpful. I love this shop…it’s my go-to place whenever I’m in the market to buy a new bike or purchase accessories.
Great customer service.
Great store, beautiful bikes. Great sales and service staff. Convenience of the Westside location.
The in-store experience was top notch, but the online part came up short. I ordered something for pickup, received a confirmation email that the order had been received and that I should not come to pick it up until I get the next email saying that it was ready. That part was in all caps. No follow-up email came. Five days later, I stopped by the store to find that my item was readily available. Not a horrible experience, but if I thought it would happen again, I would just order from Amazon.
Great products, and the sales person, Cameron, super helpful on all counts and not pushy!
Friendly and well-informed staff member, got a great bike
Great people who care about you and their business.
I certainly had options in choosing where to buy my new bike (it's the third bike in my "posse" but my first electric bike), but knew that if I went to Helen's I'd be able to see a large in-stock inventory AND because the breadth of their product offerings were so broad, that I'd get objective advice about how and what to choose. Additionally, the individual with whom I dealt, Johnny, was friendly and didn't seem to push anything on me. So, to encapsulate, it's the inventory, breadth of products offered and friendliness of the staff.
Quality rental bikes and expert staff to assist.
From the top down, Helen’s Cycles sets the standard for what a true family-owned business should feel like. Owner Jay has proven that great customer service is what keeps people coming back, and you can see it the moment you walk through the doors. Whether it’s Jay himself greeting you, someone from the service department, or a member of the sales team, everyone makes you feel like part of the family.
And when it comes time to check out, the cashier always makes sure you leave with a smile—genuinely happy that you chose to stop by.
Overall, Jay and former manager Mike have built an amazing experience over the past decade—one that’s all about community, quality, and that personal touch that’s hard to find anywhere else. 😉
Gilbert is the best bicycle mechanic I've ever had. I also consider him a friend.
Excellent sales and service place.
The bike repair technician that helped me with my bicycle was absolutely fantastic. He was kind, friendly and very helpful. It was such a pleasure to have my problem solved with such speed and grace. A wonderful experience. Thank you very much.
They were great and quick turn around!
The BEST mechanics
Monty is the most knowledgeable and dedicated sales person. Dealing with him makes buying, fitting and adjusting a new bike absolutely enjoyable. Extremely professional.....
The employees were well informed about the electric bike pump I bought.