based on 5105 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good quality and service
Fast and friendly
Been going for 40+ years. Satisfied with prices and service.
Been there with Tony 30 years ago
Helen’s is the ONLY place to buy a bike n Southern California and Wilbur is a genius.
I love the excellent service I get in the repair department. They are all excellent, but a special shout-out to Gilberto, who has helped me with my cycle maintenance since I bought my first bike at Helen's over ten years ago (probably longer).
I also like how friendly the staff is, and I appreciate their patience in explaining things to me.
"Overall, I really appreciate the care that went into this. Even though my bike ended up being ready a day after my scheduled appointment, the drop-off process itself was easy and well organized — and living in Santa Clarita, keeping a predictable schedule for the drive over matters a lot to me, so that part went smoothly.
When I picked up the bike, everything had been properly fitted and the specs were reset back to my original setup. I hopped on and had zero trouble adjusting — it rode great right away. The most noticeable improvement was just how smooth the pedaling felt compared to before.
The only small gap: I was told that if I ever notice the gears skipping on uphill climbs, it would mean something needs to be replaced — but since I'm not too familiar with bike components, I didn't quite catch which part they meant. A quick follow-up note or reminder on that would've been helpful, but otherwise I left very satisfied with the service."
Amazingly mechanics and fantastic service
Quality work at a fair price.
The team where friendly courteous and my bike was ready on time I appreciate all their help
Good variety of bikes and accessories, very nice sales force, good mechanics - your one stop shop for bikes.
Wilbur is the MAN !!!!
Friendly and attentive staff - Monty has been a great resource for advice over the years.
Honest opinions, great staff, and the best bikes.
Knowledgeable and Friendly staff.
I love that i see the same helpful staff every visit.
You guys are extremely helpful in fixing my computer...especially the younger guy whose name I can't remember.
Full service repairs parts and new. Great friendly staff.
Straightforward excellent service.
Fast efficient service. Reasonable price
Amazing customer service!!
Greg is awesome. Got me the perfect bike. Listened to my needs. Very knowledgeable, smart, helpful. Love Helens and will put reviews up in Google and Yelp. Excellent service and followup. Thanks
Always great service!
Jay was absolute top-tier to work with during my recent bike purchase! He was fast to respond, incredibly accommodating to what I was looking for, and made sure every detail was handled with thorough follow-up after the sale. Exceptional service from start to finish—couldn't ask for a better experience!
Friendly service and great prices!
Great selection of bikes, including all major brands, knowledgeable salespeople.
Top of the line products and gear. Super knowledgeable and friendly staff. Owner is on hand to offer any possible help for a great customer experience
Amazing service team
A complete bike shop with knowledgeable and helpful people.
Staff is very knowledgeable and helpful. If they don't have something in stock, they order it and it arrives within a few days. The tech team is always willing to check your bike if there is an issue right then and there and get you on your way in very short order. They are the best in the business and while it's a bit of a drive for me to get to them, it is always well worth the trip. They get it right the first time.
Great people, great store.