based on 5105 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love everything about your guys services. Your Mechanic saw on point. The bikes you have are beautiful. Everything is wonderful thank you to Jay Cameron Wilbur, Erik, Edbur and the entire Yang at Helens. But really special things to Cameron he’s awesome.
Friendly, supportive and helpful staff. Always a welcome site when I need to stop in during a ride.
Very knowledgeable staff. Fair price
Jay runs a great community bike shop. Employees are here forever, that says something. I've been coming to Helens over 33 years.
Like to see the products in person
Competitive pricea
Knowledgeable and helpful sales associates (shout out to Cameron and Monty)!
Great selection and both sales and mechanics service is excellent.
Great Service
Costs are just very high. Also, I noticed after getting my bike back that the rear tire is somewhat worn. It would have made sense for your team to recommend replacing the tire since you were already replacing the wheel and needed to take off and put back on the tire anyway.
Top of the line bikes and very friendly and knowledgeable people working there. Very nice experience always
Good work, fast turnaround, and not too expensive. Thank you
Helen’s Cycles has always been my go-to for my cycling needs. They are incredibly responsive, usually fixing things right there on the spot. Daniel is super helpful and knowledgeable. I would recommend this place to everyone:
Friendly salesman
Pretty good srkection
Friendly, professional, and very accommodating.
Customer service was soooooo good! Can’t tell you how helpful and informative it was. Shopping there felt like having a friend tell you what you need, really had my best interests at heart with honest opinions.
Daniel's super knowledgeable, easy to talk to and helpful. The guys in the repair shop are pros, efficient and do good work.
Mario and Greg are amazing. They were extremely welcoming and easy to talk to. Mario helped with us when dropping off two bicycles, Greg on the way out. Greg also took his time to make sure I understood information about my next bike (road bicycle). I've been going here for the past 20 years and will continue to do so!
I like the service department. They are very responsive. My only slight concern is that things are a bit expensive. It's obviously not the fault of the service department.
I love Helen's!!
Service wasn't so great on this day. Staff didn't seem as interested in helping and were a little hard to talk to. They did some adjustments for me, but those actually made the shifting problem worse, and I had to go home and figure out how to adjust it myself to get it working properly again.
Great vibe at Helens Santa Monica, have rented a Cannondale road bike a couple times for my rides in Malibu, Adam gets you sorted promptly, they set you up with everything you need and have a great selection of nutrition, kits and equipment for purchase.
Shop is well laid out with large range of budget to professional level road, Mountain and electric bikes. Staff are knowledgeable and helpful.
I have not used their workshop yet but they appear to have many bike techs and good quality tools, the rental bike i have hired has been well maintained every time.
Great service and they give a great 1 year warranty for any repairs you may need!!
Great job, very effective, nice staff, quick service. The only thing is that I asked for a kick stand to be added to my bike and they said that they would do it but forgot. I don't need a kick stand but it would've been nice. Just because they forgot about that 9/10, but really amazing staff.
This was my first time buying a bike (and visiting Helen’s) and I couldn’t be more happy! I worked with Johnny and Cameron and they listened to my goals, gave very insight advice and didn’t push me into any purchase. I felt comfortable and looking forward to go back and buy additional gear!
Edgar is the best bike tech in the South Bay and Daniel runs the best bike shop in all of LA. Great service, great merchandise and great people working there. Always grateful.
The repair department under promised and over delivered. Initially I was told 1-2 days to repair my rear tire. They got it done within a few hours and at the price quoted price. Thank you so much!
The selection was great and the staff were very helpful and friendly, and answered all our questions patiently, and took care to make sure the bike fit properly.
Really was hoping to be able to swap new casette & cranks on a bike I ordered where the mfg was inflexible on changing those options.
Knowledgeable staff- low pressure, friendly people. Wide array of brands to check out - and a great service department.
Wilber's work, and the service department in general, has been consistently excellent. The prices are fair and the work is performed to a very high standard.
I'm very happy for the Trex I purchased from Helens Cycles there's just know other one to go with thank you very much