based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love Helen’s store owner. He went out of his way to help me when I returned a bike I didn’t like. He gave me the one I wanted and made it available to me at a price I could afford. Kudos to Helen’s . Best Bike Store in Los Angeles..
Awesome staff and Awesome high end selection
Great customer service. Price was very competitive.
The service is very welcoming. Everyone is very friendly and knowledgeable in regards to the merchandise on hand.
Selection of bikes, accessories and stellar repair service!
You keep your promises about when your servicing of bikes will be completed and what will be accomplished. Your professionals that service my bike are courteous, respectful, and thoughtful about their handling of the servicing of my bike. You are fortunate to have such a capable technician as Gilberto servicing my bike. He has done so over a course of many years and so he has demonstrated during these years total trustworthiness and technical expertise for decades. Helen's is so fortunate to have Gilberto a part of your organization.
Thank you, Gilberto.
Name removed
I walked in and got help with a flat right away. Helen’s is the best!
Adam & Cameron were great, that's why Helens is my go to bike shop. I bought 3 pair of great Tifosi sunglasses.
Say hello to Jay for me, he runs a great shop.
Excellent service as always!
Super supportive staff
Will was the customer service member who greeted us and sold us two bikes.
I did not come in expecting to buy bikes today.
Thank you
Eric in the service department is top tier and the quality of store merchandise is second to none.
The carbon bike was fantastic. It was in mint mint condition, the water bottles were a great touch. Service was on time and efficient. Email communication was short but effective. Highly recommend
Wilbur and his staff are fantastic!
I usually just send my son a gift card every year for his birthday. He’s been coming to Helen’s Cycles for year for his bicycle supplies and equipment.
Love Helens. Love the staff. Love the guys in the repair shop. Would be great to see some new inventory from other brands vs what’s in the store.
Your honesty and straight forward sales people. No BS! Your service department is the best in Southern California!
I brought in my Cervelo Soloist for a front wheel and handlebar replacement and the repair team did a great job communicating and were speedy through the whole process
When I went into the Santa Monica store the salesman said there were no bikes available in my price point matching my wishes, but I ended up ordering one online from the bike brand that matched my criteria and was listed in stock at the Santa Monica store. The sales guy was also condescending on my initial visit.
We were helped by an excellent, knowledgeable, no nonsense salesperson. The experience was efficient and satisfying. Left with great new bikes for my young daughter and me. Took our first family ride the next day!
Andy is great. Bike (Cannondale SuperSix) was rad.
Professional staff - great service and quick turn time for my road bike service - a road bike that I purchased from them previously.
Great choices. Helpful and friendly staff. Great opportunity to test ride the bike.
great service department
I bought a bike, paid extra for a kickstand, realized that a different (cheaper-looking) kickstand was installed than the one on the receipt and website. I had to go back to the store after 2 days to “politely” point out to the cashier that I think a different kickstand was installed. She immediately gave me an attitude and said that the bike doesn’t come with a kickstand and made it look like it was my mistake even though she’s holding my receipt in her hand. I calmly told her I paid extra for the kickstand and it doesn’t look like the one on your website. She then told me to take the bike to the service department where they did realize it was a different kickstand and proceeded to install the correct one. The service department gentleman (I think Ever was his name) was very friendly and courteous, the cashier lady, not so much…and this was on top of the incorrect part that was installed on the bike in the first place.
I brought a bike in for a brake repair. Everything was done super fast, and the guys filled the tired, oiled the bike, etc. It's like a new bike -- and for a cheap price!
Quick, personal service.
Service Dept top notch!
SERVICE
Quick service, helpful tips on products, good selection.