based on 5105 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I dropped my bike off on a Tuesday and was told the basic maintenance (tune up and brake bleed) would be done by Thursday or Friday. I didn't hear anything Thurs/Fri, or over the weekend. You're closed on Monday. I called on Tuesday and was told the bike was done, had been done since the prior WEDNESDAY. No call, text, or email (obviously you have my email). I show up, have to pay before receiving the bike, and then take the bike on a brief spin. The brakes are still spongy. I ask about the brake bleed, am told it was done, and have someone else in the shop say "they feel pretty good." I can almost touch my drop bars with the brake lever they're so soft. That's not "pretty good." Considering you'd already had my bike for a week, and didn't call about it being done, I didn't exactly have the time or interest to sit around while you actually did the maintenance you were claiming had been done.
In summary: late, no communication, and not convinced the service I paid for was even done. Terrible. Won't be back for anything in the future.
Carmen was very friendly and service outstanding! Bike ordered and received the very next day. Like the 1 year warranty too. Thank you Carmen for a delightful experience!
The best! Thorough and fast!
So happy with my tune up and the friendly service!
Great service and high quality bikes!
It is my second time to rent from Helen’s and I look forward to renting from them in the future!
Wilbur is awesome
Customer service is amazing! You won’t go wrong with Cameron!
Love it
Nice service
Extraordinary fast and reliable service
Friendly service, great advice, super responsive
Great attitude from the person who fixed my flat, pleasant environment, and reasonable repair cost.
Friendly, knowledgeable staff. Service is great. Well stocked and good prices.
Terrific place, great, knowledgeable people
Eric always does a superb job!
Edgar is the best bike mechanic that I have found and I always request him when bringing our bikes in for servicing and have recommended him to others. He’s a great asset to Helen’s.
quality service center
Amazing service!
It was nice of you to let me get my bike on a Monday when you were closed.
Thanks.
Finn was super friendly and helpful!
Service department was courteous and very helpful.
You guys are the best
For the most part the mechanics are very willing to help
Great service team 10 out of 10
Friendly and helpful service.
Mike Davis is the best in the business!!
This bike shop is absolutely tiptop, amazing inventory, products and services. Staff is super helpful, service department was efficient, couldn’t have been a better experience. Love this place…
Employees, bikes, and service are the best
Great customer service, tune up and repairs!
Great service, reasonable, and quick.
Great service