based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Going in for the first time, I felt comfortable, and well taken care of! Let's start with their COVID precautions. This location truly cares about their customer's health! Everyone wears masks, stands 6 feet away from their customers when talking to them, and makes sure there's only a certain number of customers in the store at once (I even saw them gently ask someone to wait outside as he was just sitting in the store waiting for a friend/family to shop)! The customer service is also fantastic. I told Gant what I was looking for that day and he immediately took my budget into consideration while showing me their inventory. He didn't try to up-sell me on anything, gave me his opinion on items I asked about, and even provided me lots of safety tips for being on the road since he knew I was just starting out. I was looking at an expensive item and he told me what was good about it, but also why it may not be necessary for me at this time, and helped me find something better suited for my needs (and cost less, too!) He never made me feel pressured to buy anything he showed me. Gant didn't care that I didn't know anything about biking, he just wanted to make sure that when I got out onto the road, that I stayed safe no matter what! I'm glad this is the closest bike shop to me, as I'm for sure coming back whenever I need anything bike related!
You don’t stand behind your warranty and don’t check work done in service department
What a great, knowledgeable and friendly staff! Thanks so much!
Expert knowledge, friendly service!
Great job on getting my service requests taken care of. Monty was great!
Everyone is friendly and knowledgeable! I had my husband’s bike tires changed and a tune up and the bike looks and feels brand new!
I liked the selections
I brought my bike in due to problems with the tires. The service people particularly Paul, were very helpful, the work was done quickly, and I couldn’t be happier.
The salesperson who helped me was very kind and patient. I also appreciated that he helped me get the bike attached to the rack on my car without me having to ask!
Great store, great team, great service.
Hope to see business to be back as in the old days.
Wishing the best to all the Team and remain safe.
KM.
Collin in service, Amanda in sales -- awesome people!
I took my GIANT bike for the first time for tune up and they did a GREAT job . Will go there again and again and will recommend to fellow cycling 🚴♀️ people.
Thank you for your service and I appreciate it .
Staff is very helpful
Great service
Knowledge of employees about products. Handling Covid restrictions very well. Happy to support locally owned Small business that is doing things right!
The best in
: Selection
:knowledgeable sales staff
: Best in prices and value
: outstanding service
Helen’s is the standard all other Independent Bicycle Dealers should be measured by.
Service was exceptional. Cameron was great. You all out Cynergy to shame. Thanks
Adrian was so helpful on both the phone and via email!
Great service. Nick was very kind knowledgeable and patient.
I have not ridden a bike in over 40 years and when I was out of town last week I tried it out because the hotel gave us free bikes to use and I knew I had to buy one ASAP!
I researched different bike shops and came to Helen 's. I was assigned my own sales person when I got there and considering how "green" I am and how little I know about bikes, I was so grateful to be paired with Nick. He was thoughtful and patient and helpful and really made the experience joyful and fun!
I felt completely taken care of through every step of the bike buying process. He let me try out a couple of different models and gave me his opinion and input when I asked for it. I felt treated like a VIP and I will definitely be back for more! Thank you Nick!
Very kind, professional and knowledgeable service and staff. Wide selection. I look forward to coming back.
Always polite and knowledgeable service. The staff is kind and patient when answering questions. Also, Eric is the man.
Helen’s is communicative, professional, and expert in its services. Absolute stalwart of the Los Angeles Bike scene. I’m a second generation customer.
everyone is so friendly and helpful!!!!
You guys are easy to work with. My brother is a commuter biker and swears by your service and I agree. My parents bought my first bike from you 30ish years ago and I haven’t had a reason to seek another bicycle shop. Keep doing what you’re doing.
Very helpful and kind
It’s been great working with you guys
I liked that everything that I described was fixed. Sometimes it's hard to find where a noise is coming from on a bicycle. So knowing that you were able to fix it shows how professional you all are.
the guys in the store were great but the cashier was terse and kinda rude. I've been a customer for many years and have bought most of my bikes there but I really didn't like her attitude.
Service was fantastic. Jay was super responsive and easy to work with.