based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chris Hands is amazing. His knowledge is only outmatched by his helpful suggestions and passion for Cycling.
I ordered a bicycle seat post this past March and never heard back. Nobody ever answered the phone, or replied to my emails. I had to wait in line to enter the store and after 3 visits over 6 wks. I gave up and ordered it from Amazon and had it in 2 days.
Great products and service, fair prices, good people.
Everything and everyone
Greatest variety of bicycles and merchandise.
Great prices.
Great sales staff and mechanics.
Helen's generously supports cycling clubs and cyclists throughout Los Angeles.
Simply stated, Helen's Cycles is the very best.
I was in a hurry and the team at I. Martin accommodated me! I'm extremely grateful for their professionalism!
I purchased my first bike from Helen's 30 years ago, gulp. Just bought another. Seth was very friendly and knowledgeable, answering all of my questions. Given the current situation, Helen's had an efficient system to work your way up the wait list and now I'm happily pedaling my way around the Beach Cities.
Edgar is great! Service is fast, efficient and friendly.
i am glad to see that social distancing is being taken very seriously. I martin customer service has always been spot on that is why i keep coming back. i am glad you have been able to pivot in a way to continue to serve the community and keep your staff employed and safe.
People are welcoming, sensitive, honest, caring, trustworthy, and competent.
We don’t buy bikes often but when we do it’s always from Helen’s Cycles in Santa Monica. Adrian took care of us and as a Service Manager of a car dealership I appreciate and respect outstanding customer service! Thanks Adrian
Mike is the man. He is professional, prompt, and super easy to work with. He helped warranty my Bontrager wheel and got me back on the road in no time!
IMartin service and sales are knowledgeable and prompt. I have always been pleased, and they have kept me rolling for years!
I was delighted to find exactly what I was looking for when I visited. I had not visited in ,Pammy years, but will return as my needs expand.
Informative - accommodating - knowledgeable and welcoming staff. Even though the shop was so busy, attention seems to be given thoroughly to each customer.
You have a great selection and are knowledgeable about the products
My son didn’t want to spend 2499 on a trek Verve 2 which is an entry level bike so we went to another bike store that only sells electric bikes in Venice and after comparing he determined that the Trek was worth the money and in fact the better bike.
Amanda was so helpful and thoughtful when trying to fit the right bike to our needs, and super patient. It was a great experience. We love our bikes.
Love your very experienced bike mechanics
Which I use very often ..
Really like the people who work at Helen's and always happy to purchase bike stuff and bikes from Helen's.
Good products, great service.
Wilbur is extraordinary — seriously the best. Thank you!
Doing a good job within current constraints.
We had a very short wait to get into the store and then the salesperson was able to quickly find the perfect bike for my son. We were able to make the purchase, get the bicycle set up and be on our way in just about an hour!
Helpful sales people and technicians.
Knowledge of the space and professional interface. Yo can have a simple problem with your equipment fixed quickly without any pressure make an additional purchase. Every time this has happened, made an additional purchase of my own volition.
Thx .... William
Outstanding service. This was my 7th bike purchased from Helen's over a 30 year period. In all that time I have stayed with Helen's because of the level of service. Erik was fantastic. He spent a lot of time with me going through the pros and cons of hardtail vs. full suspension for my new XC mountain bike and going the extra mile to call distributors about the right drop post for me. Monty as well is always pleasure to work worth, sharing his insight and perspective. Frank too stepped in to share his mountain biking expertise. In short, I love Helen's: the team is not only passionate about bike riding, but committed to providing the highest level of service to both new and experienced riders and both at the time of purchase and thereafter. All and all, that contributes to the my overall joy of riding. Thank you Helen's!
Super friendly, answered all questions, made my daughter’s bday!!
Gant was really helpful to me!
great service!
You guys are the best! Can't wait for the Marina store to reopen.