based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable and friendly
Staff is extremely knowledgeable and patient!
I worked with Eric to choose my new mountain bike and he was excellent. Did a great job helping me to find the right bike in the right price range. He was very knowledgeable of the products and showed me how to adjust the the hardware etc. Went for a ride today and am very happy with the purchase.
Thank you again,
Rob
Thank you for your prompt and friendly service! Never a wrinkle even during Covid. 👏👏👏
The staff is very friendly and caring and you know you’re in good hands. Fast service and good quality too!
Helen's is the Go to Bike Shop for all your needs. Great Service and Knowledgeable Staff.
Friendly service. Easy availability of test rides.
Awesome treatment given by Daniel. I was looking for this part for almost 6 months everywhere and until I reached Helen's Cycles Manhattan Beach store I was able to finish my search and get the spare part I needed.
Daniel also believe on me and was very patience on waiting for me on late arrival so I can get this part before my flight leaves. Totally a great and awesome experience.
I was very pleased with the work done on my bike tune up. It is now like a brand new bike.
The entire staff is friendly, knowledgeable and very professional.
Friendly staff. Only shop in town with a bunch of Elektra Bikes in stock!
Quick efficient perfect
Really great personal service, amid a pandemic. Came in to look, left with a bike.
Same day repair -- in an hour!!!
Very nice staff.
Professional work.
I love your store and your choices of bikes, apparel, equipment.
I have made many purchases at your store and have always been very satisfied.
But I think that some of your prices are too high.
I was in on Friday to get some new cleats for my shimano shoes.
I got a pair of Look Keo 4.5D in grey.
They were $39.99 plus $10.00 to have them install, which took about 5'
Over the weekend I was curious to check prices. They were $20.00 at all the online bike retailers and also $20.00 at Amazon with free shipping. I could have easily installed them myself.I needed them for a ride on Saturday and ordering online would have taken a few days.
I felt ripped off for paying twice the price and wanted to let you know of my disappointment.
great job! you helped me and my son david get some great bikes. thank you!
Nice friendly staff, knowledgeable
Best bike shop on the West Coast!
Helpful staff - always super engaged and a great selection of merchandise - I can always find what I need - and look forward to my next visit!
fast, capable
I have been buying bikes from Helen’s for at least 25 years. Tony’s knowledge and assistance have been extremely helpful and Wilbur provides great and very responsive service.
There has never been a time where Helens, it’s owners, management & staff, including repair, have not been friendly, professional and have honored product guarantees and in some cases have gone above and beyond! So happy to recommend.
Gilbert M. Roswell
Terrific customer service. Superb merchandise selection. Very efficient experience.
Friendly and fair price ..
I felt very safe as well 🧡
Very helpful
I dropped my bike of to get the derailer hanger replaced. They ordered the part for it but due to Covid and fires in Santa Cruz, it took a very long time to get the part shipped in. Once the part came in they repaired the bike quickly and let me know to pick it up, taking approx 2 months. However they comped the price of the part without me asking because of the time that it took to repair, which I really appreciate. Thanks a bunch!
Great service with friendly staff and a wide selection of products.
Excellent service, best mechanics in the business. They meet all of your needs.
Nice and timely
Friendly and helpful staff, they are always there to answer questions and help me pick out what I need and they also have a passion for cycling so I enjoy hearing their perspective on new bikes and products
I already referred two friends there to get their bikes tuned because their mechanics are also really good and easy to ask for advise too.