based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Top notch products and solid service all delivered with a friendly atmosphere and on time.
They were very responsive on Yelp, answered my questions in store and helped me order from their other location. Great service!
I have been happy to have been able to talk to Tony and Monty about equipment over the years and have been pleased with the advice and help they have given to me.
Erick Rodas is the best, a good man and a good friend. Everyone in the store is always very helpful as always.
I never heard back.... after emails and calls.
Prompt. Safe. Great follow up. Very organized.
Your service is great. As for products your stores always have good inventory and excellent choices.
Jay got back to my email immediately and had exactly what I was looking for. Wrote him, talked to him on the phone, went back and forth a little, bought bike and picked it up in a little more than 24 hours. Great timing for Christmas. Thanks Jay and team.
High quality products and great costumer service.
Always accurate and fast service.
I love you guys. You're fast, courteous, friendly and you really know your stuff. I was in your store on Sunday and it was so great to see familiar, friendly faces. In and out in 15 minutes. Mind blowing!
You rock!
Excellent help from Brady.
very knowledgeable staff, great customer service.
great COVID protocols.
I love my new bike!
Thank you.
Super helpful and friendly staff that helped me pick out the perfect bike.
Your staff very kind and professional. I received my bike ahead of schedule and paid the exact quoted price. I will definitely be coming back and telling all my friends and family about the great experience I had here.
The service on my road bike was exceptional as usual. I would highly recommend the service department at Helen's. Thanks
Everyone at Helen's has always been great! We usually go to the Venice Location, but Santa Monica was fantastic....friendly fast and very covid safe!!
Vert helpful service
Friendly and quick service.
Thank you.
Great shop! Stands behind it's product.
Reasonable prices, great customer service and very good communication
Everyone is very nice. I like your COVID protocol too.
Courtesy goes a long way your people are very helpful and accommodating
Your personal service
Knowledgeable staff, good inventory
It was my first time buying cycling shoes and Amanda was incredibly helpful in finding a shoe that fit well. She also put on the cleats for the shoes which icing on the cake. Will definitely direct my friends to this local spot. Thanks!
Fast and friendly service as always.
Personalized recommendations and attentive customer service!
Todo
The products are top notch, and the staff is very knowledgeable and friendly.