based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service from Colin (?) with the bike chains and Rosie is always there at check-out. You guys are great!!
Professional services, knowledgeable staff, quick response and great attitude. Thank you
Friendly and helpful service
Reach offer
Super store!
Convenient and close!
Your your people in the service department are amazing. I was born Monica. I’m 62 years old and Helen Cycles has always been my go to my bike store. Rate you a Ten
Service was outstanding
Excellent service from the repair department as always! Thank you!!!
Point of Sale process is not handled very well.
Items online are supposed to be in stock, yet they are not.
Service is fantastic. 11 out of 10. Wilber is amazing. This is why I've been a Helen's Customer.
Cameron was very knowledgable. He even showed us how to install our bike racks.
Monty is the best bike salesman, he knew exactly what I needed and the order to try things on to get me fitted with a bike that was the right size, weight and style for my needes. i admit I didn't make it easy, but I was grateful for the advice and expert guidance on investing in my only pair of wheels to get around LA.
Wilbur was great. Thank you.
The sales person was patient and got me the shoes I needed.
Your mechanics are good and they always help me out with little problems with my bike without charging me.
Been a Helen’s costomer for 50 years, always great service and very professional..
Rob Last name removed
Excellent service for my bicycle.
Fixed the problem in one day.
Highly recommended.
Good people friendly and competent.
Wilbur did a fantastic job fixing my bike. I always go to Helen’s for service. I’ve also bought my beautiful my bike from the shop & I’m very happy with my purchase.
Helen’s staff, products and repair services are the best around. They are one of the oldest cycling stores in California. Will never leave them, and I’ve been going to this same store for over 40 years.
The store personnel
The bike rides great and everyone was very friendly.
I would say a quick sync on what was done to my bike or at the very least paperwork with notes about work done and anything of concern to look for (worn tires, brakes, etc)
Knowledgeable staff
Greg the manager is amazing. Thank you for your help!!
Eddie and Cameron are Great!
Fantastic staff - both on the showroom floor and in the repair shop - helpful, friendly, honest, and knowledgable. I will always choose going to Helen's first for this reason.
customer support was great there!
Great service and a friendly staff.
Service department was excellent!! They were all very helpful and knowledgeable and did a great job at a reasonable price.
Helen’s is the jam. Prices are competitive with much larger online retailers, But you get the local bike shop vibe and the benefit of a knowledgeable, experienced sales person. And Helen’s always has new stuff I haven’t seen before that I wouldn’t necessarily find online. I know it’s easy to sit at home and press a couple of buttons to have your cycling stuff sent to your door. But do you really want to have to deal with returning stuff that wasn’t quite right? If you’d gone in to a local bike shop you would have bought the right thing in the first place.
The staff is super friendly, knowledgeable and eager to educate you.
Excellent