What our customers think of us!

The sales employee was super knowledgeable and helpful. I told him I was looking for a bike to cruise around on the strand. He recommended the Trek bike Dual 2025 and I took it for a spin and it was perfect. I can't wait to ride my new bike on the strand this weekend,

friendly staff and great experienced techs

Quality road bike rentals

Were very helpful highly recommend

Excellent service department. Knowledgeable and very helpful.

Your technicians are very skilled,and the service is just great.

The guy who fixed my tire was super nice and exceptional. Turnaround time was so quick!

wonderful! so helpful and great service :)

I drove from Mammoth to buy a bike. I arrived at opening time on MONDAY! Ugh. Not sure how I had not seen that you are closed on Monday. So I went to the Specialized store instead.... my second choice. The sales associates were terrible. I really wanted to buy a bike on Monday. They were going to order a bike in a box, reluctantly, from the warehouse for delivery on Tuesday and would call me when it was there. I never felt any love.
So on Tuesday I returned to Helen's. Johnnie approached and asked me if he could help. He then spent the next.... I don't know how long... helping me. He answered ALL my questions, sent me off on countless test rides, shared stories and listened.
Johnnie is a gem. I ended up buying a Trek Roscoe and am so grateful that he took the time to walk me through making the bike just right.
Helen's rocks and has the best crew.... thanks Johnnie!

Great service and very reliable! It’s my go-to bike store and they set the bar high.

Mechanics and staff at Helen's did everything to resurrect a Shimano electronic system that was almost bricked for lack of a password.

Great service team!

Floor staff were kind of indifferent to customers. The guys in the service area where much better - helpful, but they needed to be asked to adjust the bike seat of my new bike and did not offer any info on the 1 year service warranty until I asked. Overall, Helen's is my favorite bike store but the customer service seems a bit lacking!

I recently purchased a FX3 and thought I had an issue with it. A gentleman from the service department looked at it, kept the bike for the remainder of the afternoon. He reported back to me as he said he would and told me the bike was in good condition after he gave it the once over

Very prompt and reliable

Good quality products. Knowledgeable staff. Would encourage personal notes on products from staff about products for sale., like at a Bookstore?

I have already discussed my concerns with the owner.

Trek bikes, related cycling products, knowledgable but not pushy staff.

The front desk employee has an arrogant and unfriendly attitude toward customers. She doesn't seem very happy doing her job. The other employees seem friendlier.

great products plus friendly and capable help.

Sales staff is terrific!

Comprehensive offerings. Well-informed team. Nice people.

The service on my bike was completed on time and the bike feels great

Exceptional Customer Service.

I was greeted by the receptionist as soon as I walked in. I told her I wanted some help with sales and she found someone for me. The salesman was knowledgable and courteous. He was very helpful. I enjoyed my experience. I am a somewhat regular customer.

Very knowledgeable, courteous and kind staff. Wish I had discovered earlier!

Great products and Cameron was very helpful. Service department is great as well

great guys

Love the service here. Friendly and attentive!

Service department is awesome

The customer service was great. I got educated on entry-level bikes, got to test ride a few, and got all the necessary accessories although it was close to the Sunday store closing time!