based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
So friendly and thoughtful
Great service, very responsive, very prompt turnaround. Thank you all!
professionality. very quick
Wilbur always takes care of my rides
Helen’s is super professional with a great team. Very responsive - same day in & out for a minor repair so not to lose saddle time. Shout out to Cameron for being so welcoming & sincere re how things are on the bike!
Love Helen and all the employees! They are the best for service and satisfaction.... Thanks, Jay!
Wilbur and Freddy always go the extra mile with repairs for me and always expedite! Much appreciated!
Great customer service from the front desk all the way back to the tuneup shop.Always ready to help.
Great selection with the best brands !
Great selection of bikes and accessories. Friendly and knowledgeable staff. Very fast repair turnaround. My go to place in LA.
The willingness of the mechanics and shop people to help. Most shops say no or have a week wait for anything because they don’t care. HMB at least tries to help
Quick and wonderful service
Amazing tune up. 4 year old bike looks and performs as if it were new!
everything
Always a pleasure to go there.
Totally knowledgeable staff.
Great service
I dropped my bike off on a Tuesday and was told the basic maintenance (tune up and brake bleed) would be done by Thursday or Friday. I didn't hear anything Thurs/Fri, or over the weekend. You're closed on Monday. I called on Tuesday and was told the bike was done, had been done since the prior WEDNESDAY. No call, text, or email (obviously you have my email). I show up, have to pay before receiving the bike, and then take the bike on a brief spin. The brakes are still spongy. I ask about the brake bleed, am told it was done, and have someone else in the shop say "they feel pretty good." I can almost touch my drop bars with the brake lever they're so soft. That's not "pretty good." Considering you'd already had my bike for a week, and didn't call about it being done, I didn't exactly have the time or interest to sit around while you actually did the maintenance you were claiming had been done.
In summary: late, no communication, and not convinced the service I paid for was even done. Terrible. Won't be back for anything in the future.
Carmen was very friendly and service outstanding! Bike ordered and received the very next day. Like the 1 year warranty too. Thank you Carmen for a delightful experience!
The best! Thorough and fast!
So happy with my tune up and the friendly service!
Great service and high quality bikes!
It is my second time to rent from Helen’s and I look forward to renting from them in the future!
Wilbur is awesome
Customer service is amazing! You won’t go wrong with Cameron!
Love it
Nice service
Extraordinary fast and reliable service
Friendly service, great advice, super responsive
Great attitude from the person who fixed my flat, pleasant environment, and reasonable repair cost.
Friendly, knowledgeable staff. Service is great. Well stocked and good prices.
Terrific place, great, knowledgeable people
The expertise of your staff.