based on 1605 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great product and awesome service.
Very helpful, kind and patient staff. Thank you!
Energetic staff and affordable prices. Thank you.
The service was fast.
I appreciate the layout of the store. I always appreciate the friendly staff that great me by name with every visit. Seth, David and Greg are always close by to answer my questions when I have concerns. I will gladly stay a Helen’s customer along with my cycling club! 😃
Daniel and Edgar are awesome. Always take care of my needs. 👍🏼
Seth was excellent!!
You guys took care of my bike so well. And provided great customer service throughout. Wilbur in the shop is the man!
Fast and thorough service
Brooklyn was very helpful and took his time with me talking about the options I had in upgrading and servicing my mnt bike. I appreciate that.
Cameron was super helpful and answered all of my questions. He gave me different options, and was very responsive. And when the shoes weren’t in stock, he quickly got them from another one of your stores. I just had a really good experience.
Always good service. Easy to deal with. Just have to be patient.
Fast, easy and reasonable!
Service did maintenance and new chain on my bike within an hour. Really nice thanks
Eric Rodas is the #1 Mechanic in the area!...As a bike racer, when EVERYTHING works perfectly, you put yourself in a better place to win. So, i trust Eric with all my bikes!
Helpful and friendly - they had what I needed
Your bicycle technicians know their stuff, and are quite efficient.
Your store has everything I could need for a bike, and even some stuff I didn’t know I could use.
Thank you!
Service is always great!
Great selection with knowledgeable staff
This was my first time at this Helen's location. The staff was super responsive, very fast, extremely helpful, and friendly. I bought my bike from you guys about 6 years ago, and then moved away. I've had it serviced all over the country, and I am so happy to be back in LA. You guys are hands down the best.
This place was amazing. Everyone was helpful and supportive. I got a great bike and helmet and have ridden twice since buy my bike two days ago.
They put on my lock mount, taught me how to lock my bike to prevent stealing, helped me load it into my car and showed me how to remove the front tire. Basically, everything I needed to know about getting a bike and using it in LA.
I love this place.
Prompt and professional (and pleasant) service!
Friendly knowledgeable staff.
Consistently poor stock in almost all categories of retail.
The Staff at Helen's was so helpful and knowledgeable that I had every question answered and they were super helpful!
Great service
Best bike store in Los Angeles County!! I travel 35 miles from Glendale to go to Helen's in Santa Monica because of the amazing service and products they offer. Jay, the owner is wonderful and has an awesome crew working for him! Wilbur, Eric, Michael, and Adam to just name a few are always willing to assist, have a deep knowledge of all bikes and if they don't know something, they will follow through to get an answer for you. Been going to Helen's since 2002 and won't go anywhere else now. As a Triathlon Coach, bikes are an important part of my business. I send all my clients to Helen's because I know they will be well taken care of.
Mary Kane
Easy to do business with and delivered tuned and cleaned bikes back to me on schedule.
Great same-day service done fast! Plus they had all the parts I needed in stock.
Quick, friendly service and reasonable prices. I appreciate that the mechanic tightened my chain as a courtesy.