based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality srvice, high quality product inventory, expertise and knowledge.
I love your location and your excellent team.
Nice and knowledgeable staff.
Best bike mechanics in the city !
Prices were ridiculous for the service, not timely.
Lots of products to choose from and try out. Employees are super friendly and always help me find what I'm looking for. Great shop to try a variety of bikes and narrow down what works for you.
Cameron was very informative and friendly.
$110 for brake installation while already paying $160 for a tune up (which per the mechanic is the disassemble and reassemble of the entire bike) is a cash grab. That aside my bike was returned with a greasy film all over it which attracted dirt all over but especially in the crank and cassette. Spent nearly 300 in labor and the service and quality would have been underwhelming at a reasonable price let alone being ripped off
Josh Keplar is super pleasant, knowledgable and efficient.
Great product selection and overall service.
Thanks for your help, Josh.
First name removed
Always fantastic service. Ballpark quote on the phone was exactly what was charged. Quick service on time and friendly staff. Best shop in town.
Helen’s bicycles worked with me to make it possible so that I could purchase my dream bicycle build that I have been looking for a very long time. Thanks again!
Fantastic service. Good variety and you delivered the bikes. Thank you all.
Excellent service! Team member available. Quick and quality service! Affordable rates!
Honestly, the prices just seem so high.
Prompt delivery. nice service guy. very helpful.
I am thrilled with my purchase at Helen's Cycles in Santa Monica.
I have just started riding more seriously and was ready to move up to a road bike. My friends (who are avid cyclists) suggested I try as many bikes at as many stores as possible. My husband & I went to Helen's Cycles first. Josh greeted us kindly and helped me try several bikes in my size, adjusting the seats and answering all my beginner questions. I loved the first bike he showed me but needed to do my due diligence and try as many bikes as possible. I asked Josh if he could hold the bike for the day and he was happy to do so.
We continued to several other bike stores and tried other bikes in the same range, what continued to come to mind was not only the bike I had really liked that I felt just right on, but how Josh had interacted with us. He was kind, patient, answered all our questions and seemed to want to help me find the right bike for my needs, not just make a sale.
Needles to say... I went back and bought the the bike I fell in love with.
Since then, my husband also bought a bike from Helen's. This time it was a bit harder to find something as supply was low in my husbands size in all the stores we went to. Again we ended up a Helen's Cycles working with Josh. The bike my husband wanted would not be coming into stock for another year! A similar model would be coming into stock in 3 months, my husband put a deposit down on the bike that would be coming in. Within a couple of days Josh was able to find that model at another store and within a week, trade for it. We were told the owner drove several hours to picked it up himself.
We could not be happier with the level of service and attentiveness we have been shown.
Professor Erick a pro. Dogma F building in 2 hours. and it was spectacular
Terrific service! I'm back up and peddling in no time.
Service dept was very helpful in working with me to adjust handle bars so my shoulders are more comfortable as I ride.
Prompt service! Jeff was of great assistance. Thank you
Helens Manhattan Beach has the best workforce ever you have Edgar as head mechanic who is just fantastic Daniel is the manager and all the other employees go Above and beyond any other shop that I go to I was recommend Helens Manhattan Beach
Excellent products and selection and great service.
Service
Solid work. Good shop.
Friendly staff and very smooth service.
Very attentive and thorough.
Friendly and knowledgeable staff. Had my son's bike ready for me to pick up when I arrived and even installed the bottle cage for me.
Wilbur was extremely helpful in helping me with my bike. I really appreciate his help and expertise!
Great support on the warranty work
good customer service. good knowledge of products.