based on 1605 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
i have been shopping @ i martin for over 20 years. I always get great customer service which is why i keep coming back.
Jay Wolfe at Helen’s went the extra mile to secure a bike that was not even in his inventory.
I live on Maui and was treated like a long standing customer that lived next door. Truly the best customer service I’ve ever experienced in my 72 years. Maybe one day they will expand and open up in Hawaii.
Mahalo and Aloha
James Williams
Always loved your store, been coming for years!
Friendly, highly knowledgable people offering quality products and service.
My bike was ready on the time that they stated, and the price was fair.
Good selection. Salesman was very helpful
Great service!
Always great customer service and repairs are done correctly and quickly. With the option of Nate Loyal, one can get a bike fit on the same level as professional riders.
great service department!
Staff were knowledgeable and friendly, they managed my order timely, gave me great advise and put me and my bike back on the road.
Yes
perfect, fast -- probably best bike service ever
Been buying for 25 years+ mountain to road bike.
From Santa Monica to Tahiti, Jay is the man!
Great services!
Always great service!
Part was in stock and job was finished ahead of schedule
After getting a flat on my bike ride, I walked over a mile to Helen's. They took it in and fixed it right away while I looked at the shoes. Thanks for the fast service.
Very friendly and professional
Always super helpful. I had a puncture and a team member fixed it straight away. Cheers.
Love the staff, have been coming to Helen’s for years.
Adam, Monte, Wilbur, I can keep going, all great people.
When you consistently invest in a passion like cycling, you want to work w people you can trust.
Helen’s is awesome.
Cheers
Tim
Fait price for a solid product
Nicest people, staff, service
I like how big the store is and all the merchandise it has to offer. Mike, Cameron, and Brady they have been very patient with me since I am new to bicycling. Thye have been helpful in setting me up with my bike to equipment I need for my bike rides.
friendliness and the expert knowledge of how to take care of my bike
You take the time to get to know your customer and connect.
everything
They dropped it off at my home. It was very kind as we had an unwell child and couldn’t pick up from the store
Best service for bikes in So Cal. Great staff
Service and professionalism of the staff.
Professional, courteous and engaged staff
To be specific my name is Name removed and my mother and I traveled together along with my nephew 4 hours from Merced, CA to pick up our bikes. This being our first time it was a great unforgettable first impression! We were helped by one of the bosses named Josh who gave us excellent customer service! Great conversation and helpful tips, as well as welcoming energy. I cant say enough how awesome Josh was while he helped my mother and I. If I could give 11 on a scale of 1 out of 10 I would. The service was off the charts! And I'll be back in future for sure. Thank you!! Five Stars!!