based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to use website for ordering parts. Helpful staff at shop when I called to discuss the parts that I needed.
Great spot! Super easy to order online and pick up in store. Staff was very friendly and helpful!
Your service is
Excellent I would gladly recommend it.
Everyone was very helpful and knowledgeable.
The service department is the best around for taking proper care of my bicycle. It is the only place I will take my bike for service and I have to drive 20 miles to bring it in. The knowledgeable staff also makes it the only store I will purchase my bikes.
Mechanic crew are awsome !!!!!!
Prompt service, up front, friendly and knowledgeable. It’s no surprise they’ve been in business so long.
The job was well done!
Your service team was exceptional; wouldn’t go anywhere elsewhere!
Love Helen’s, great friendly service with tons of knowledge. Bought my last two bikes there.
Wilber was super helpful and made sure my bike was tuned up to perfection
Great service, experienced mechanics - great products & bikes!
great and knowledgeable staff!
Tune-ups are waaay too expensive.
Well, I had to call to find out my bike was ready. During the call I was told that my pedals were recalled. Upon picking up my bike the old pedals were gone and I had to purchase a new set. Shouldn't a recall mean that new pedals would be put on at no charge for the pedals and labor? I was given a 15% discount. The Electric Trek I brought in for repair was purchased by myself at a Police auction, that shouldn't have made a difference on the recall. I've been bringing bikes for repair to Helen's since 1996. Not my best experience.
i like your service!
very helpful
Always excellent
Everything! Edgar the mechanic was very nice with us. He installed the ringchain I wanted 👍 good service at this location.
Very friendly and always helpful
Wilber! That guy can fix anything. Total pro.
Excellent service, and prices and my bike buying experience was amazing. Highly recommend them.
Max was very helpful in his suggestions and sharing his knowledge with me .
Good products and service.
Great service, great mechanics
Cameron was attentive, helpful, and understanding. The staff were amazing and friendly.
Service crew there is knowledgeable, friendly and incredibly helpful!
Very helpful and knowledgeable. I appreciate the time they spent with us fitting our son for his first Trek bike. They have everything that you need.
Compared to othe similar retailers the services and pricing was the best in the area.
I went to Helen’s for help re-assembling my e-bike after I had some issues fixing a flat tire. They gave me a super fair price compared to one of their nearby competitors and had it ready for me the next day. I had also noticed some rubbing noise coming intermittently from my disk brakes so I asked if they could adjust them. They kindly advised that if the rubbing isn’t constant (it isn’t) that adjustment won’t likely help as it is common in hydraulic disc brakes and is caused by the disc flexing as it heats up and cools down. They could have easily taken my money to do the adjustment but they were very upfront and didn’t. I really appreciate their customer service and they have definitely become my go to shop.