based on 2027 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
During my first visit to Cahaba Cycles, I was grateful for the cordial and professional service for my Trek. They were accomodating of my schedule and did solid work for reasonable prices, without pressuring additional work. I will return for future cycling needs.
Appreciate your efforts at customer satisfaction.
Exceptionally professional and attentive service! Cahaba Cycles is a pleasant place to shop.
Very prompt.
Buying was made easy because they helped to make it affordable for us to purchase the bike that day. They were willing to let my wife test ride the bike to make sure that it was what she wanted. They were helpful with explaining the warranty and most of all they didn’t try to force the sale.
Great place
Great service
Great instructions on educating you about their products.
Great inventory.
Very helpful and the service was amazing…
Friendly, quick and reasonable for recent brake issue.
Joe has been very helpful and professional in helping me choose my mountain bike. #chooselocal
Excellent customer service; knowledgeable, friendly and patient staff
Great support and flexibility. Staff is awsome!
The crew is always ready to help, and they’ve turned repairs around quickly. That location is very convenient to Oak Mountain State Park, which is where I ride most of the time. Five stars.
Mitchell has been very helpful with helping me get what I need or want for my bike. Very knowledgeable people.
I came in for a new saddle. Both Charlie and John were fantastic and got me taken care of perfectly. I love this store!
The staff are knowledgeable and take time to help you and answer questions
Cahaba Cycles has a large selection of bikes ,parts and accessories everything you could want or need to stay on the road or trail. The staff is friendly and knowledgeable. Service is great and fast. Why would you want to go anywhere else.
Friendly and helpful staff
Thank you so much! Service is amazing. Young man working late yesterday evening deserves a RAISE!
Great service , very quick and precise!
Virginia was very helpful when I was deciding on a bicycle that was perfect for me. She let me test drive the bike that she recommended and gave me instructions on how to ride it. I would give her 5 stars!
You guys put together my brand new Spot Acme and cross treaded the left crank pedal. I brought it back for you to fix. You put a helicoil repair and charged me for the repair. I’ve ridden the bike with the helicoil repair but not sure it’ll hold up. Your technician told me if the helicoil doesn’t work we will have to reorder a replacement crank arm. I told him I will not be paying for a new crank arm since it’s your fault. I own 8 bikes and have never had a crank arm pedal threads get destroyed. Only plausible scenario is cross threading during installation.
Very helpful, courteous, and knowledgeable staff!
I was in from out of town (I grew up in Homewood), and I really appreciate Chris W. going the literal and figurative extra mile the following day after my visit to the Homewood location, to pick up a Seasick Records jersey in my size (the Homewood location only had "women's" sizes when I was perusing the jersey selection there). That location does get busy on a Saturday, which resulted in a little bit of a wait to buy the jersey, but overall a great experience, and I love that the Homewood location has a Domestique coffee shop in it. I also found a great pair of gloves on sale when I bought the Seasick jersey. Thanks to y'all for keeping at it after all these years.
Friendly knowledgeable staff
Great Service as usual.
I ordered a wheel, tire and tube for a bike I bought from the same store. About a week later I got a text saying that it was in; so I went by to pick it up. However, it was just the wheel (not the tire nor tube) - obviously a bit aggravating. After about three more weeks, I called to check on the status only to be told that it was in and had been for a while but that it was put in “layaway”. When I go in to pick it up, they had ordered the wrong wheel and are now supposedly ordering the right wheel, tire and tube……
Great knowledge of your products and thanks for the help with the Hollywood e-bike rack I bought. Thanks for all !!!
Very helpful, knowledgeable and understand riders. Their kickass dude!
So personal and professional
Friendly staff