based on 2355 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always available when I have questions, needs and service. I have been using them for a few years with no complaints.
Friendly advice and service
Friendly service
Top quality products and friendliest service of any bike ship I've visited. Always a pleasure to come in to browse, buy or get service!
Chris was awesome! Very informative and walked me through everything he was going to do.
Love going down there and talking with the Chris'
Chris West, Chris Smith and Tyree and I go way back. Great shop and great to deal with. Highly recommend,
Oh, and if you need a bike fit (which you probably do), Flex Fit by John (John Karrasch) is the best around!
You guys are pros at servicing & maintaining bikes. Even brands that you don't sell (like mine). The turnaround for tune-ups is normally very fast.
Todd, the store manager in Cahaba Heights, could not have been more knowledgeable and helpful. I highly recommend Cahaba Cycles
Easy order process, solid communication, had the bike I wanted for a great price, bike landed barely a week after order placed. Thank you!
Location, service
Personal & friendly service
Very knowledgeable
Listened to what I said I wanted
Salesman did what he said he would do
Constant communication through the entire process
I would highly recommend cahaba cycle oak mountain
Great customer service! Very helpful and knowledgeable employees!
The team was friendly and greeted me upon arrival. I wanted to have my bike tuned up for the year. Quick turnaround. Highly recommend!!!
Staff was very accommodating with flexible schedule.
Trek is reliable. Cahaba Cycles staff is always responsive to questions, really super group.
I brought my bike in. Chris listened to me and taught me along the way as he foxes it. It’s a.very encouraging group of people working here and will return for future needs because of the good culture at this shop
So helpful, so nice, reasonably priced!
Bought my first E bike at Cahaba cycles at Oak Mountain. Deason was fantastic. Very knowledgeable on the E bike and very friendly because of his knowledge and the bikes available at Cahaba. I bought my bike that same day!!
Thank you so much, Deason
Sales and service were excellent
Really nice experience recently. Brought my bike in for a general service and ask questions about some equipment interests. Tom was knowledgeable and really comfortable, not pushy at all.
Everyone there was so helpful to me. I was able to drop my bike off and they let me know the price and everything before they did all of the work. I’m thankful to Andrew and everyone that works there. Great job guys.
Everyone was very nice and professional!
I found what I needed at a reasonably price. It was shipped immediately and I received it quickly as described! Great communication! Smooth transaction! Thx!
The people at Cahaba Cycle are very knowledgeable, courteous and do awesome work on my road bike! The shop has a great feel to it and they were able to help me with anything I needed! Go to them! They are truly a super shop with great people!
Ben is great!
Very helpful and eager to help get what I was looking for.
Good service, quality materials, good communication.
Great customer service
Friendly service and very knowledgeable about all the products that are for sale. Will definitely buy again there.
The inventory was limited and it seemed that transferring inventory from another store was the solution. I searched on the web for lights that were in stock, but what I found at the Cahaba heights store was very limited compared to the web.