based on 2014 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to access the store
Always service with a smile 😊
Have hard to find items for bikes that aren't brand new.
Very helpful and took time with us.
Great selection, no pressure to buy, and loads of info about all the products available. It's a great time to be a cyclist.
more tool, accessory inventory which I realize is a challenge this day in age.
Very nice people
Quality bikes
Engaging staff!
I needed a small repair for my child's bike. The customer rep at the shop made me and my child feel valued and was quick to help us. He fixed the issue with the bike and the cost was very reasonable. I definitely recommend this store to all who have bicycle needs.
Customer service was phenomenal! Fast and easy to deal with! Very knowledgeable on all products and can answer any question you throw their way!
Well-stocked and variety of merchandise. Knowledgeable and friendly sales persons.
Customer service both on the phone and in person. Staff was great. And Andrew was the best!
Chris was very helpful. I asked him about the Basso bike hanging up in the shop and he and I spoke for about 10 minutes about it. Very nice experience from my LBS.
Had a great experience after needed some work done on my bike in a pinch. Staff was friendly and helpful.
The staff is very helpful and friendly. They go above and beyond answering questions and looking at product specifications to make sure you are making the correct purchase.
bought a new bike and had Cahaba go thru it. did a great job. Met Daniel when i took bike in - great guy. picked up bike and met steven - also good guy. i will go back for any of my cycle needs!!
Very friendly, knowledgeable and a fast turn around on bike services.
Friendly staff!! Good service.
Very personable service and knowledgeable staff. Always looking out for you as the customer.
Product was exactly what I was looking for. Had some great bicycles in the store. Very friendly service
Super friendly and prompt! Appreciate you guys!
Chris was very helpful and a much needed spark to provide excellent customer satisfaction unlike in the past. Much appreciated
Cahaba cycle’s has a good selection of bicycles and accessories. Great customer service!
Friendly knowledgeable staff
The whole team is incredibly helpful! Recently I was in the store to discuss a new wheel set for my checkpoint- the team gave me great advice and saved me several hundreds of dollars. Its that kind of service and trust that will keep me coming back to Cahaba.
You have a great team!
C.
Brought my road bike in for repair of broken shifter cable. The bike mechanic set my bike up on the work station as soon as I walked in and fixed the issue on the spot. Excellent service and very thankful that I didn't have to leave the bike as I have an hour and a half drive into Homewood and so I'm back to riding and not with out a bike for what could have been nearly a week.
Top in class customer service
Nice location. Nice, friendly staff that were helpful and not condescending. My only recommendation would be to have a little more fully assembled inventory units to choose from.
Cahaba Cycles is awesome!! The workers know what they are talking about and could not be more generous. I would go back just to hang out because they were so kind. Could not recommend them enough!!
I love the Trek bike brand and am grateful to have such a knowledgeable group of folks at Cahaba Cycle to help make good informed choices about bike purchases. Not only do they help with the purchases but the service after the sale is second to none. I deal primarily with the Homewood location for convenience sake, but I am sure all the other locations are the same. Chris West and all the guys at the Homewood location are great to work with. If you are looking for a bike, give these guys a call you will be glad you did.