based on 2040 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fantastic customer service. New to the world of cycling, the folks working there were very patient with me and answered all my questions.
As always great service and products for all your cycling needs.
Great group
I recently had service on my Enve Fray (work order numberPhone number removedPhone number removed5).
There’s some very loud creaking when rising out of the saddle. I brought the bike in without pedals because I needed them for another bike, but I recommended the mechanic put pedals on and try it out to help diagnose it. I thought it might be the headset but wasn’t sure.
Do you know if the bike was test ridden after the service? I just rode the bike and I’m getting the exact same creaking noise.
I live in Montgomery and was really hoping to have the issue resolved, so I was hoping to have a thorough diagnostic done to figure out the issue so I don’t have to make additional trips.
Also, a different Cahaba location installed my rear tire on backwards so I had to have them fix it this time.
I had an amazing experience while shopping for my new gravel bike. The staff was incredibly helpful, guiding me to find the perfect bike. I never felt pressured to make a purchase that day, yet I left with a new bike and all the accessories. Highly recommend!
Love the knowledgeable, friendly people! Thanks for your help as always!
Excellent and fast service! All customer reps ( especially Andrew) very kind and helpful!
Came in last minute to get an issue with my bike and they were incredibly nice and worked it in while I waited. I don’t ever expect that as I know they are always busy, but it sure is nice when they are able to. Thanks!
Staff and service were great! The y helped me by completing the install of a foam insert on my wheel/tire.
I have not received any emails with my order information and tracking information. A person did call to verify my address and credit card information because my billing address was different than my delivery address.
Had a flat while out for a ride and needed new tire and tube stopped by Cahaba Cycles in Homewood and Chis took care of me quickly. Thank you Chris!
Saved my weekend and race with a repair in real time for twenty bucks.
Daniel was very attentive answered all my questions had my bike ready the next day and I know he’s gonna take care of me in the future
great store, service, and product
The products are top quality and the customer service is outstanding. Chris has done a fantastic job helping me get my bicycle set up
The service was wonderful!!
Knowledgeable folk.
Service was great.
I've been a loyal customer of Cahaba Cycles – Homewood for over 7 years, ever since I chose cycling as my go-to sport. Throughout the years, I’ve consistently received outstanding service and support from the team. I’m especially grateful to Chris Smith, my Service Advisor, whose deep expertise in bike repair and maintenance has kept my ride in top shape. His professionalism and skill make every visit smooth and reassuring. I highly recommend Cahaba Cycles to anyone looking for reliable, knowledgeable, and friendly cycling support!
Great shop! Always helpful!
Professional
Kind
No wait time
Knowledge and helpfulness!
John is great, takes the time to properly fit the bike. Provides feedback on equipment based on his experience as a rider and bike shop employee. Worth the investment
Charming, knowledgeable folks. Working with Daniel was great. I wish I had a Bike shop like theirs by my house. I drove two hours, totally worth it
Of all the local shops, including some of your other locations you were very helpful and attentive to me as a customer.
Shout out to Cahaba Cycles, Kenny, J Rob and all the other sweet ladies (sorry I can’t remember names) who got me hooked up. I am very new to cycling 🚴 as I just signed up for my first triathlon. They were so informative and helpful not only with the purchasing but also provided so much education. Whether you are a novice or experienced, I highly recommend Cahaba Cycles. Thank you all again for your help and hospitality!
The bike repairs that I've had Cahaba of Gadsden take care of have been spot on!
Great deals. Quick response. Real people, not bots. Knowledgeable & helpful 🤘🏼
Wonderful professionals who have great knowledge about incorporating cycling as an avenue to Wellness! Great cycle store to shop for all cycling items!
Fantastic customer service. New to the world of cycling, the folks working there were very patient with me and answered all my questions. I was able to take my time test riding a new bike without feeling pressured to make a purchase. Will definitely be back when it's time for my new bike's first round of maintenance.