based on 259 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ease of drop off, speedy service, good customer service.
Great service and very helpful staff
I would definitely refer others to your company. This is my second time using your services. You all did a great job of repairing both of my grandkids bike. Great customer service.
I love it all!
Friendly service and great work!
The staff
Charlie Fountain and Chris West have a deep knowledge of their products, are incredibly professional, and very personable. I would gladly buy another bike from them in the future!
Friendly and helpful staff and a great price on a quality bike.
Personal care!
Wide variety of top name brand products. I enjoy talking with the knowledgeable and friendly staff. With several locations it makes it convenient to be able to pick up anything while you’re out and about.
I enjoy the friendly service and advice
I had the best experience at the Cahaba Cycles at Oak Mountain!
The level of customer service they provided me was outstanding and genuinely caring.
I had a special situation regarding the tires for my son's wheelchair. Jeremiah went above and beyond for us and we are so grateful.
The location is also super cool and they even rent bikes!
10 out of 10!
They did an excellent job -- on time and wonderful
Fast and efficient service
Cahaba Cycles as very helpful, professional and knew their products. They delivered on their promises. They definitely exceeded my expectations.
Andrew the mechanic is the man and knows his stuff
Virginia was great… She helped us find exactly what we needed and was very patient with all of her questions. We took several test rides and she was actively a part of all of them helping us make a good decision.
Great crew, very knowledgeable and eager to accommodate your needs. Nice to have a competent bike shop close to home. Will use them for everything.
Thanks
Very nice and helpful people. Also knowledgeable about their products. Reasonable prices and quick turnaround around on repairs.
the people, Chris West, Chris Tyree, Chris Smith, Charlie Fountain, Joe all take great care of me and my bikes
Quick turn around
Excelent service
I reside in S. Florida and was in the market for a Trek 9.7 Exe Mountain bike when I noted via Internet Cahaba Cycles had one in stock at a great price. I spoke to Andrew at the Oak Mountain Store who was extremely informative and polite. Andrew sent a few photos of the bike and confirmed it's size. I purchased the bike and asked Andrew to please wrap & pack the bike with extra stuffing. Communication from the store regarding the shipping of my bike was second to none. When I received the bike in it's original box I noted it was packed beautifully. Not a scratch on it! I called Andrew back and thanked him for the packing and the entire transaction which went smoothly. There was an issue with late shipping with the pedals, but they were on top of it. Subsequently, they gave me a refund due to the late shipment and they even gave me the pedals for free! Never been to any of their stores, but they were very professional straight forward company. The next time I'm in the market to buy a bike or any product I would not hesitate to buy from them. By the way I could not find this bike for less anywhere! I love my 9.7 Exe Bike! Thanks Cahaba Cycles! +++++
Great group of folks who always have taken care of my cycling needs.
Everyone was very helpful and kind!
I went in to buy a new bicycle pump and the gentlemen who sold it to me took the time to show me how to use on different kinds of wheels. He then showed me various types of bikes that I may be interested buying. He knew everything about them. At checkout the other person there took the time to say Hi to me as well. As I was leaving I thought how nice an experience this was. This is something that has been lost everywhere else I go. I would rate my experience at Cahaba Cycles as a ten and something that all businesses should aspire to.
Dr Don Walters
Excellent service!
The staff were extremely knowledgeable and helpful. The guy's made me feel welcome even though I'm a novice. Great team and I expect to do business with them in the future.
Amazingly kind service!! Just the products I needed were available to purchase!!
Always very helpful and competent!!