based on 249 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The knowledge and service from Steven and Daniel was outstanding. This location will definitely be our go to bike shop for all repairs and services
Walked in with a tire issue on my way to ride at OM and you all were able to handle it on the spot. Nice to be able to get back to my ride almost immediately.
Quality bikes and accessories. Knowledgeable and friendly staff.
friendly, informative, helpful, knowledgeable, and efficient
Super friendly staff and great customer service. Quick turnaround so I didn't miss a ride, thanks!
Chris was very helpful in finding the bike I needed for my husband's replacement.
Very pleased
My second time renting a bike with Cahaba Cycles, it was a beautiful Saturday at Oak Mountain park. Excellent experience! Thanks 🙏
Friendly and knowledgeable staff, great location
I love being acknowledged/greeted as soon as I enter the store.Everyone is friendly and welcoming.On point service with a smile.Winning!😊🩷
Helpful staff, they had the part I needed.
Knowledgeable staff. Extremely friendly. Not pushy.
They had the size and color Trek Aero helmet I was looking for, requested it not be shipped until my return from a trip the e commerce team was helpful with my request.
Great customer service, and user friendly showroom
Todd!! Awesome sales man, very knowledgeable and explain the biking experience to even though I am new TO this. Also all the Chris “s were polite and helpful.
Andrew was professional and the bike turned out great.
Thanks for the help.
Great group of guys who take care of their customers!
Friendly knowledgeable staff, great products, beautiful location
Friendly staff. Dropper post install completed the day after I dropped it off at the shop.
The beauty of MTB community is shops like this one. I came in from out of town and had a great experience here. I needed a very random piece of hardware and these folks essentially swapped off a bike and ordered another set so I could ride. I of course paid for the new order, but man how cool is that. They then proceeded to give me every good (and the so-so trails) trail within an hour drive. If you are ever close or in the area check them out you will be glad you did.
The quick turn around in repairing my wheel
Great hospitality and knowledgeable!
High level of customer service
Fast friendly service every time, you guys always accommodate a last minute request!
Chris (if I recall his name correctly) was extremely kind and very helpful.
Daniel is the best! He’s always very helpful and makes doing business there a pleasant experience. I’ve attempted to do business at other cycling shops and most of their employees are disinterested or condescending if you ask questions about their products. Daniel has always been enthusiastic about helping us make the best decisions.
Brought an older Mtn Bike in for brake work. The Shimano-equivalent parts were in stock and bike was ready early. Good service and reasonable pricing.
Great customer service and products.
Great customer service. The staff really cares about my bike.