based on 2023 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good products and great service
Todd was very helpful throughout the process of purchasing and picking up my Segway Xyber. He stayed in touch and made sure I understood next steps in order to make it a seamless transaction.
Thank you, Todd!!
This is a really nice shop and everyone was very helpful.
With that said, I was disappointed by the online store. I ordered brake pads online to make sure I got the right ones think it would be easy to pay for them beforehand and swing by and pick them up. However, after I placed the order, I received an email saying that it would be ready the next day. I needed the brake pads, so I went to the Homewood store several hours later thinking thae order would probably be ready, or at least easy to pick up early. The guy who was helping me had considerable difficulty with my order because the order had not processed through the system. Once I finally got my pads and left, I noticed the price tag on the back of the box said they cost $38.99. I paid $47 before tax. I don’t plan to use this option again, unfortunately.
Excellent attention to my questions
Always get the best service from the staff.
Great service and support! Steven was a huge help.
great bikkes and customer service.very knowledgeable. fun place to shop
A tire repair was done quickly and right in front of me so I could watch. He also added some extra bands to the rim to prevent the inner tube from getting holes in the future.
I was camping at Oak Mountain State Park, when my wife bent her derailer. Unable to fix it myself and leaving the campground the next day, I came to Cahaba Cycles. The staff was awesome and repaired the bike within two hours due to the time crunch of leaving the next day!
Professional but not elitist about cycling
Friendly staff.
Chris in service was awesome to work with. That man knows his stuff!! I appreciate him being so thorough. I even made a change to add a riser 1/2 way through my service. It was no big deal and he handled it all. And he had my bike completed on time even with all the extra work!
Overall, I do like Cahaba Cycles, but some of the prices do seem quite high. I would recommend looking for ways to reduce prices, but still keep everything else about the store awesome. I love the good product selection, nice store, helpful employees, and prompt service. Keep up the good work!
Chris was very helpful! I came in asking for help on a used bike I purchased for my son’s birthday. He inspected it for me and made some recommendations. He made sure it would be safe and ready to go. Thank you, Chris!
Your staff is very friendly and knowledgeable.
Very knowledgeable and helpful with finding our grandson a new bike. Very patient and clear with him on how to ride and care for new bike, Great encourager! Highly recommend Cahaba Cycles
Great Service!!!!
Carried brands in was interested in. Convenience for servicing.
Lower tune up prices.
The price quoted was accurate and very reasonable.
Friendly staff. Actually seems to enjoy bikes and not “just a job”
Convenient to Oak Mtn State Park when things break.
Daniel is dope! Friendly and helpful service every time!
Virginia gave 'old school' customer support during the sales cycle. Something that is rare at other stores.
People are super friendly and helpful. They give REAL opinions and knowledge. Not just company speak. Have a nice variety of products that span most price points. Not just expensive. Quality seems to be good on most everything.
Your team was professional, quick, and super nice
Chris was very good about getting my bike ready
The bike I needed for my daughter was in stock and ready in 20 minutes!
GREAT customer service. The whole team is fantastic, but Chris in particular went above and beyond to resolve my issue. These guys - and the brands they rep (TREK in this case) know how to make and keep customers for life. I will be looking NOWHERE ELSE when it’s time to upgrade my bikes!!
Friendly service