based on 2040 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent bike shop with excellent service. Thank for the quick fix and keep up the great work.
Just a great team of people. Products and service.... And understanding tardiness......
When a guy from Florida randomly calls your store, you know it’s an emergency. They had the part that I needed were able to overnight it to me it arrive by 9:30 in the morning and I was able to make my weekend ride.
The staff are always knowledgeable and helpful. I feel confident in their recommendations.
Professional and knowledgeable.
Good people, good products, good service, need I say more. I’ve been shopping with them since I moved here 10 years ago and have always had a good experience and continue to recommend them to everyone.
Grant met me when I walked in and showed me a selection of bikes. I test rode one of them and ended up making a purchase. Grant answered all of my questions without trying to upsell me on things I might not need. He was professional, courteous, and I felt he was genuinely invested in my search for a new bike. The showroom was impressive with the variety of bikes. Overall my time was well spent and it was a great shopping experience!
Everyone we have encountered there at the Oak Mtn store is knowledgable with our bicycle needs. Also very polite!
Fantastic folks! Honestly, there are many choices, including door delivery, for bikes. Great customer service and valuable experiential expertise are the reasons why we will tell others and continue to go back again and again.
Good knowledge service!
Staff is super friendly and knowledgeable!! We had a epic stoke fest at Oak Mountain and we owe it to y’all.
Our flex fit with John Karrasch was super beneficial! John spent so much time making sure our bikes were set up perfectly for us. We would highly recommend this service to cyclists of all levels!
You took three weeks to fix my bike. The initial diagnosis was that I needed a part end it would take a week to fix the bike. That part wasn’t available according to the tech that worked on the bike. Strangely, I was giving a tracking number for a part that was ordered, but wasn’t used to fix the dropper post. Apparently, all the dropper post needed was to be serviced, which should’ve been completed much sooner. Either the shop doesn’t know how to work on mountain bike dropper post, diagnose issues or is dishonest about the time it will take to get to a repair. All of the following are unacceptable excuses and is the reason I would not recommend this shop to anyone
Huge fan. I trust the mechanics. Brought my road bike in with an issue with the back wheel and chain. The mechanic said there was an outside chance the cassette needed to be replaced. I gave them the go ahead. When I picked up the bike, it was perfect and they said the original cassette was fine. That’s why I trust and like this shop.
Friendly
Helpful sales people like Virginia
The workers were very knowledgeable and patient. I learned a lot about the bike I was buying and how to take care of it. They were also super helpful with helping me load up my bike and putting on the accessories I purchased.
Employees were very knowledgeable and took the time to explain all our options. They provided valuable feedback and were overall just very friendly and helpful.
The selection, service, and seriously nice employees!
Excellent service, both employees were extremely helpful and patient
Very supportive helpful and supportive staff. Always prompt with service!
Always helpful and great service, friendly
I’ve been shopping with cahaba since I moved here 10 years ago and I’ve always had a good experience with them. Good products and good people.
Friendly staff and quality service. Thank You!
Very prompt, from order to delivery. Than
Customer service and selection is great!
The salesperson was friendly, knowledgeable, and helpful.
Garret was very helpful. Made what could have been a complicated process super easy. Highly recommend Cahaba Cycles.
Consistent staff, we know each others names and service has really been quick.
Variety of items available in store, helpful friendly staff