Customer Testimonials
Great service, great people, great bikes
Ease of assistance
Always good and honest service and reliable products
The staff are incredibly helpful, thorough, and kind.
Clinton, Andrew and the Taiwanese guy are amazing Trek Team Members who provide top quality advice and services.
Friendly team members
Professional service
Great communication during servicing and providing options
Always great service and support from the team at Trek Whitfords. This time Calun did an excellent job with the service and advice on my Rail+..
Good service
Best service, and best team a cyclist could ever find in Australia
Friendly staff, provided honest feedback that was taken on board in relation to bike size. The bike was assembled very quickly.
Had just what I needed and staff memeber was very helpful.
Service could not have been any more friendly or helpful! Fantastic
Great customer service and went through the nine features and maintenance with great detail.
I love the Trek product. I am on my 4th Trek bike and the 3rd Trek store I have dealt with. Consistently great service and the staff know their stuff and are passionate about riding bikes, whether on the road or trail. Thanks Adrian for taking care of me. You were definitely the reason why I bought the Rail 8.
The team is very helpful!
Service is great
Good product selection; very knowledgeable staff, which made purchasing easy for someone without any real background in cycling.
Excellent, knowledgeable help when purchasing a replacement helmet
The team at trek Fishwick saved my bacon halfway though a bikepacking trip when my free hub bearing collapsed. They Diddnt have the part I needed (not surprising) but they got me rolling again with a new wheel. I wanted to transfer the parts with the shop tools (as I was halfway through a trip and had none) but the boys stepped up and did it on the spot!
Thanks! Bloody legands
service was good, staff were extremely knowledgeable and helpful, quick turnaround. Very Happy.
Great communication and support. Kept the shop open even after working hours. We will be back.
Alban at Majura was great. Very knowledgeable, and made me feel at ease and comfortable when I’m new to cycling. Very different to the experience I had a Pushys.
The products and the service
All the staff were helpful in assisting me, and the bicycle I bought is wonderful; it exceeded my expectations.
I have bought a bike from Trek Penrith and have also had my bikes serviced and repaired there for a little while.
The staff are really helpful and the mechanics are excellent.
To date, I usually get my bikes back in excellent shape and much quicker than expected, so very happy overall.
Great range,great product knowledge, very helpful service
Excellent service and quick turnaround
Good quality at a reasonable price. Great service from the team
Great fellas
Technical support at bike service
Friendly guys offering great service
Awesome store layout
They really get into all things bike
Great product and gear
Expert advice
Good advice and teaching customers on their bikes
helpful hint: every bike that goes in gets a wipe down with bontrager cleaner and put this on the receipt so they customer knows it’s been done, looked after and the cost on the receipt is free, it just keeps them coming back because no one does it supreme service.
Thanks guys for your help on my trek bike!