Customer Testimonials
Super helpful and kind staff. Make you feel really understood and cared for.
Iman is exceptional
Engaged and friendly staff. Had the products I wanted.
Great bike, well priced, staff are friendly and professional, back up service was excellent, cheers.
Both Eamon and Tatyana were very friendly and helpful. I hadn't committed 100% to TREK before attending the Turramurra store, but their knowledge & high level of customer service convinced me that buying local was advantageous. They spent a number of hours showing me the bikes and answering my questions. They took the time to set up the bike to my size and weight and I undertook a number of test rides. I am extremely happy with my TREK Rail+.
Big bag rental. Who needs to buy one when you can rent one and not have to store it at home when you're not using it. Thanks Trek.
staff professionalism and product knowledge.
because the staff ride they understand problems and can confidently map solutions.
that's why I return, for the experience and expertise of staff = Levi and Sando.
The team always provide good service, are very honest about what needs to be repaired, and offer minimal repair options to adjust the budget, which hasn't happened to me in other stores of other brands, so I really appreciate their honesty in every way.
Great product selection and even better customer service. Lachlan was excellent from start to finish and helped my partner and i feel welcome and understood when looking for our next bike. The size we were after wasn't in stock so Lachlan managed to organise it from another store and get it brought to Williamstown so we could pick it up locally, great stuff. Couldn't recommend Trek Williamstown and Lachlan highly enough
King was amazing to deal with, it was recommended by a good friend to go look at the Treks and King really topped it off. He introduced himself asked what exactly I’d be using the bike for, showed me the below and above model I was originally looking at and knew his products!
Great customer service. Jackson was great with assisting us with the set up of our new bike.
Friendly and efficient service.
Friendly staff, great range, quick and detailed bike servicing.
Very knowledgeable staff, I had an issue with my bike caused by the Williamstown store and the gentleman I spoke to immediately spotted the issue, confirmed the cause, sorted the fix and a couple of days later handed me the bike that works sweet again.
Simple stuff but when your team know what they are doing, it makes it easy to trust and continue engaging with the store!
Great knowledge and care from a local store. Great service.
Excellent communications and dealings
Good, friendly and helpful service
Thanks to Neil who helped us choose a bike for our daughter. He was very friendly, patient, and knowledgeable, and took the time to understand what would be the best fit for her.
We really appreciated the helpful advice without feeling pressured to buy. Neil made the whole process easy and enjoyable.
Very helpful as usual
Really happy with my purchase of the Trek Ballista! 🚴♂️💨 The helmet is lightweight, comfortable, and feels very aerodynamic. The fit is excellent, and the ventilation is great even on longer rides. The design also looks fantastic. Overall, a great upgrade for anyone looking for a high-performance cycling helmet. Highly recommended
Great customer service
Great products and excellent helpful service
Great team great bikes
Hey guys, Trek products are always great, but what really stands out is the service from Nathan at the shop.
He’s an absolute legend and genuinely knows his stuff when it comes to all things bikes.
Great service from passionate people is the best. I’ll definitely be a customer for life. I couldn’t recommend Nathan highly enough!!
Great blokes, very helpful and knowledgeable.
The staff were very informative and helpful
Fantastic service. Andrew was exceptional and very knowledgeable.
Another great service from the team at Belmont
Professional people,will recommend you always the right for your needs. Love trek Camberwell
Fast clear and great quality