Customer Testimonials
Could not be more excited about my purchase of a new Trek Checkpoint + . Great build quality and value for money and that electric motor is going to be great on the hills.
The team at Trek QV building Melbourne city were extremely helpful and knowledgeable about their bikes and accessories to ensure that the bike was comfortable for me.
Highly recommend
service
I contacted your store needing help with a part , Rachel i think her name was could not have been more helpful , when i went to the store , all the staff were exellent 21/2/2026 am
Bought a kickstand for my sons Marlin 6 29 in. Karen showed me the product and how to install.
Great quality and range with good advice
The staff at Trek Belmont are amazing.
Always good quality thanks Trek
I like the convenient location to where I live and that you have a good balance between Mountain bikes and Road bikes (A good range in general).
The staff are always friendly and helpful.
Quality products in the store and a good rage
Always friendly service, everyone is very knowledgeable and if they don’t have what you’re looking they have alternatives or will find it at another store.
Customer service is top notch. Thank you guys
Attending and quick and reasonable price
Great product and service hence the $7k purchase!
Super helpful staff, keeps me coming back.
Great customer service .
They always treat my 12 year old with respect and go out of their way to educate him about their products.
James gave the best customer service I've had in a long time. Very knowledgeable, friendly, and patient.
The entire team were really helpful and always greeted my family and I whenever we came in store.
Products are epic. Customer service was awesome. Good experience all round!
Staff were easy to deal with. Did what they said they would do. We're empathetic about the situation.
Loved the staff
Fast, accommodating and well priced
Friendly, helpful service and great range.
The crew at Trek Fyshwick are excellent. Friendly, professional, they listen…
Sandau is amazing with his customer relations - seems to never forget a face and a name. Their work is prompt and have very rarely needed to ask they might fix something they’ve done. They’re not perfect, but they’re damned good !
Friendly staff and great service as always.
The quality and value for money of the Trek bikes and the 30 day refund policy. Also I appreciate the post bike purchase services.
Friendly and helpful
Friendly, concerning and informative.
Friendly.
Knowledgeable
Was quick and easy to sort without any fuss
The friendly staff and over and above the service and help I receive .
Always make me feel welcomed when entering the store , and any advice I need is seen to and explained in easy terms .
The customer service is absolutely amazing, Duncan was helpful and great to speak with for my 2 year old's first helmet!
Good work on my service yesterday, it's like a new bike - thanks again
Had what I needed. Very friendly staff