Customer Testimonials
Staff are always friendly and welcoming. Trek Kawana stocks a broad range of quality bikes, clothing and accessories.
The service i got from Trek Fyshwick was fantastic. I enquired about the bikes i was looking for and got genuine advice that helped me find the best fit for me. And, the bike was delivered the next day
I wanted to specifically compliment Travis, one of your mechanics. He is highly skilled and I'm always impressed by his wealth of knowledge about bicycles. He's a real asset to the Trek Cannington team.
Their knowledge and willingness to discuss my bike. Also, last time, when they thought my bike didn’t need the more expensive service I’d asked for they did the less expensive service. I trust they know what they’re doing, do very happy with that result.
Quality products and staff with good knowledge and service with Trek products.
Good quality bikes and knowledgeable and helpful staff.
In depth knowledge on all service needs and friendly service
Quick and easy. Handlebar grip was exactly what I was looking for.
Helpful staff, great range, plenty of stock, convenient parking, just a good place to shop
Friendly & helpful service
Friendly service. Good quality work. Reasonable prices.
Great service.
Great service
I’ve bought 2 Trek bikes in the last few months and the whole shopping experience has been outstanding.
The entire crew at Trek Phillip are incredibly committed to providing great customer service and it’s a real pleasure dropping past the store.
Both Trek bikes were very well prepared on pickup and have been faultless since purchase. They are also perfect for their intended purpose and I’ve enjoyed the utility and overall experience of using these bike extensively.
Service & products are good and honest
Good range of products; staff that know what the items do and knowledgeable and personable to help you out.
This particular visit was to have my bike looked at before taking part in Amy’s Ride in 19/10/25 and then around the Bay ride the Sunday, 26/10/25, a week later.
Now, I love my bike; it’s a 2024 Madone Gen 8. When I ride it for the first time I was blown away with the speed, comfort handling and all around feel. It was the best bicycle I had ever ridden.
So you can imagine my reaction when I picked it up from Alfie, the store’s mechanic and took it over to Kew Boulevard the next day. The ride was better, yes better than when I first bought it. Incredible, not enough adjectives to fully describe how well Alfie had my bike “singing “. I cannot recommend these guys highly enough.
Very satisfied, happy, content, impressed… you get the idea.
Rob
Friendly staff, good amount of people working so you are not waiting for service and good bikes from entry point to top end.
Exceptional service from the Guys at Trek Whitfords.
Thanks regards First name removed
The bike is awesome !
Workers were extremely helpful at figuring out and fixing my problem.
Excellent Service and Experience with My Madone SL7 Gen 8 Purchase
Hi Trek Team Sydney,
I just wanted to take a moment to thank Alfonso for the outstanding service throughout the entire process of purchasing my Madone SL7 Gen 8. As someone who’s been a loyal Canyon customer for years, I must say you truly convinced me to make the switch to Trek — and I couldn’t be happier with the decision.
Alfonso and the rest of the store representatives' patience, attention to detail, and deep product knowledge made the experience not only seamless but genuinely enjoyable. I also really appreciate the follow-up after the purchase — it’s rare to find such consistent support and care once the transaction is complete.
Thanks again for your professionalism and passion for what you do. It shows in every interaction, and it’s made me a proud Trek rider.
Name removed
The expertise and fast, friendly and excellent customer service!
Friendly staff and good bike service team
Alfie went above and beyond to fit my bike service in at short notice. He took the time to listen to my concerns about noisy disc brakes on my road bike and explained everything clearly.
On collection, he let me know that while my brake pads weren’t due for replacement, he’d cleaned them, which completely fixed the issue. He also gave me helpful advice on what to expect at my next service — much appreciated! And the best part — my bike came back cleaner than when it went in! Loved that.
Highly recommend Alfie and the team!
Came in having done some research about the best bike for a 12 year old. The staff were very friendly, helpful and knowledgeable. They offered a great deal with all the bells and whistles then assembled the extras free of charge. When I collected the bike the next day they helped me to they car , showed me how to take the front wheel off and the best way to position the bike into the back of an SUV
The boys at Trek Ipswich are always so helpful! They are kind and courteous and take the time to have a good chat! Would definitely recommend Trek Ipswich to everyone!
Jackson is always ready to help out wherever he can. He’s an absolute legend with the best attitude.
My go to bike shop now
Excellent service - passionate, knowledgeable, and personal experience.
Rachel and Alex were terrific.
Welcoming, friendly and knowledgeable staff. Would highly recommend.
A very friendly shop to walk into.
Excellent and honest service.
You could not get a better place.