Customer Testimonials
Have generally been happy with the quality of Trek products over the years and the staff have generally been pretty helpful when required
Great products, excellent service
Great bikes and super helpful staff. My son is participating in mountain biking at school, and they answered all my questions and more about getting a new bike and what was needed.
Personalised service, knowledgeable staff.
Great Service and timely repair work
Reliable products and exceptional customer service.
Engineering excellence
Service is exceptional with genuine care. Scott is amazing. So knowledgable and always goes above and beyond. Thank you.
Fantastic conscientious team!
Friendly staff, great service and very knowledgeable.
Excellent customer service !
I really appreciated being walked through how the pump worked, and things to watch for.
Customer service was to a high standard and interaction with my 5 year old was remarkable.
Th alloy so much for a pleasurable experience
I’ve been a trek fan for many years. Trek products are always of a high quality.
Friendly and knowledgeable staff. Efficient process to order in correct size if not in stock.
We went to a few different bike stores before getting to TREK. The service was awesome the lad was so helpful and friendly he actually made our day! The best customer service from all the bike shops we visited that day 😊
The products were at a great price we walked out happy and the kids were super happy.
Very polite. Knowledge was great. Great to deal with.
Reasonably priced and good quality
The service at Carindale was outstanding. My go to bike shop now.
Customer service was brilliant. Staff member Andrew Dunkin and another gentleman were welcoming and friendly. Andrew went above and beyond with organising the right bib size for me. Even made a follow up call to make sure arrangements were met. Nice work team Claremont 🙌🏻
Friendly, attentive staff and a good range of products, attractively displayed.
Easy to make a service booking. Pretty quick turnaround. Friendly and helpful staff.
Staff are always genuinely interested in your needs. Wonderful spacious shop , great stock , very helpful a pleasure to deal with 👍
The Phillip shop is close and has lots of parking.
The staff are knowledgeable and friendly. They always have an answer to any TREK questions and a great range of accessories.
Friendly and efficient staff. is all about the people. If the staff is treated well, they will treat well the customers.
Knowledge of staff.
Paul at teh Claremont store, was fantastic. He was helpful and turned around my sons bike very quickly saving me time. Thankyou .
Great customer service and very friendly crew
Service was great, I was able to order seamlessly online and then pick up from a store which was pretty handy to our location.
Store service was great and the staff member provided some guidance on things to look out for with regards to the bike etc.
All round good experience.
Quality and warranty