Customer Testimonials
Overall i was pleasantly surprised. The staff welcomed you to their store. It was genuine and akin to being welcomed into someones home. Staff were very knowledgeable about their products on display and I was provided with alternatives rather than a 'hard sell'.
Quality bikes and great service from Kerstin
Clear communication
Very helpful and knowledgeable staff.
Had really great customer service in your Phillip store on Saturday 15th August afternoon. The man who helped us find a helmet was very knowledgeable and patient and made it such an easy process.
Store presentation, range of bike and frame sizes in stock. Display of accessories very strong, particularly the number of accessories displayed out of the box (eg. pedals).
Service from Levi also 10/10.
When comparing brands in the model I was interested in the Trek has above average running gear and some standout different features. Ability for accessories to fit to model also a key factor.
Very happy.
Great quality bikes for my children who are just starting to ride. Really helpful customer service
The guys at Trek Richmond are friendly, professional, knowledgeable and efficient. They provide an excellent level of service and are a pleasure to deal with.
Strong advice without pushing for over servicing or over replacement, followed by excellent workmanship and with a friendly service.
Great mechanic. Matt helped me sort out bike packing and a simple repair quickly. Knowledgeable, courteous and reliable. Excellent service.
Personal service.from the Teek Joondalup team will support.me spending.my.money at this location and considering Trek in the future.
Great pro-active service. On time, cost effective, and done right.
Good quality bikes
Rachel is friendly, helpful and knowledgeable - was able to check my front wheel for lack of pressure and fixed it for me 🙏🏻👍
Have a good range of products in stock, if it’s not it’s no problem for them to get it in usually the next day even if it’s not for a trek bike.
Friendly service. Willing to help. Store is well presented and easy to navigate. Good location
Great products and service with friendly people going above and beyond to help you out and teach you things about the bikes
The staff were very friendly and helpful
Excellent service mate
Conrad is always great to work with. Friendly and knowledgeable. Makes the difference between other bike shops.
Excellent service from Tatiana. Great bike buying experience
Good quality at good price
The products are of a high quality and the staff knowledgeable and friendly
Trek are a quality brand although the team at the store in Hoppers Crossing are outstanding in the genuine service they deliver. I bought a tyre and upon fitting it myself, noticed a small inner tube leak. Took the wheel back to the store later in the day and they helped fit a new tube, giving me some tips during the process. From the day I bought my bike at this store, to when I collected the bike, and the ongoing service, has always been nothing less than 10/10.
Great setvice
Attentive helpful service buying my bike and getting measurements accurate.
friendly, informed staff who were very helpful for us & took the time to get the right product for my young kid. servicing option within 6 months is excellent too.
Great service and advice
Friendly, responsive and informed service. Could relate to the problem, advised of the expected issues and got me back on the bike the next day…. And maintain my training program
Professional service and always up for a chat