Customer Testimonials
Quick easy and very happy with the service. The bike looks amazing. Great job guys. Definitely recommend the store, 10/10
Smooth transaction
Good range helpful friendly staff
Patient and helpful !
My Dual Sport + 2 Stagger AU S Galactic e-bike I bought from Trek Bicycles, Williamstown, Victoria approx. 12 months ago recently received a complementary level 1 service. On arrival to drop off my e-bike, I received a warm welcome my Michael (technician), Jerry and team. My e-bike was serviced and collected in 2 days ready to continue my cycling adventures. The Trek Bicycle team, Williamstown are the best, offering professional bicycle services, extensive product range to suit any cyclist level (from beginner to professional), expert advice and welcome any questions. Can highly recommend!
Very helpful assistant.
Awesome service, Riley, Jack and Jordan from the Whitfords store just know the stuff that maters. Always going above expectations, best ever store support, TREK need to bottle it. Thank you guys. K
Sam was really helpful guiding me through my new Madone purchase, thanks heaps Sam, we'll see you out on the river loop!
Great customer service
High quality products and excellent staff assistance
I liked that Stephen and the team at Trek QV Melbourne were all very nice and friendly. Stephen explained really well the difference between the Trek series of bikes so I was able to make an informed decision on the bike I purchased.
Very Helpful Greg went above and beyond to help us get a bike sorted for our daughter bike ed lesson coming up recommended great products and also fitted for us. Will definitely be returning in th future.
Completely Satisfied
Great quality
Always great service with Dan
Top quality product and top quality service. The service I received from Jake and Kirsten at Trek Kawana was impressive and has left me a long lasting memory that I will share with many people.
Always friendly helpful staff. Great range of bikes and products
Fantastic service from the guys there (Saturday 18th October). Friendly and approachable, brought in a seat mast cap which I had broken on my 10 year old Domane, instead of simply telling me to purchase a new one ($250), they tried repairing it. In the end they replaced the broken part free of charge. The guys are knowledgeable and know their bikes, will be going there to buy my Madone SLR one day.
Thanks for repairing my braking system
Great quality products and the service was very helpful
The professional friendly service
Warm and inviting staff whom are genuinely interested in their customer’s biking needs.
The lady who sold to me was very friendly. She recommended a couple of little additions to my daughter's new bike that she is very happy with (unicorn Bell and a stand).
I love that I turned up at 5.22pm Friday afternoon and Kirsten and Emily stayed a little later and fixed my tyre/tube so I could ride the next morning. Excellent service.
Attentive sales staff. Didn’t feel like we were being upsold. Wide range of products
I was able to get my old mountain bike serviced and fixed without being hassled to just buy something new. Also the staff helped size my son up for a new bike and let him test ride it as well. I’m really happy with the service thanks guys.
Knowledgeable friendly service.
Made me feel comfortable bringing in a problem I had created.
Well done in making me feel helped on a difficult day.
Met Ms. Jo at the store and she was really attentive and helpful when I when in there to tryout some Trek Cycling Bibs. Told her I’m looking for some sale items on the Bibs and she recommended a couple to me. Tried out and finally got what I wanted. The outlet in QV is really huge and you can spend hours in there browsing the Trek Bicycles and Cycling 🚴🏻♂️ clothing like Trek and Rapha.
The team at Trek Sunshine Coast was very good led by Kirsten . Knew the products and customer service was what you would expect when selling a product as good as Trek. Will always Recommend the store.
Simon was absolutely fantastic. As a beginner, he was a great guide to picking my first bike and associated items.