Customer Testimonials
The staff. Honest and transparent.
Pleasant service and quality service of my bicycle
Jackson fantastic fellow…good at his job
Always great friendly customer service
Great service thanks Nathan 😁
Quality and professional friendship service staff
Perfect quality and very kind and approachable staffs. Also the servicing
Friendly knowledgeable service.
Well stocked shop
Products are well designed, made and priced. Service by staff is exceptionally knowledgeable and friendly.
Friendly, professional and respectful. I spoke with James this time who went out of his way to ensure that one of my two bikes was up and running for me asap which was really appreciated. Thanks James for a job well done 😊
Response service, did everything, and did it well. Was grateful in both in terms of personal relief and to your team that the work was less in scope and cost than the original work order.
Every member at Trek Rouse Hill is gem - dont ever let them go
Staff are not only friendly but knowledgeable and accommodating.
The honest advice from Jordan and his team and the quality of the work done. Will also have to compliment on how thorough the mechanics are a particular shout out for the new mechanic Calum, great job done
Great communication. Prompt turnaround. Friendly staff.
Good bike
-> Friendlyness of staff
-> Quality of work carried out
High quality and friendly
Wide range and great customer service !!
Buying a bike for my 13 year old son. Staff took the time to ask him questions and recommend the best bike for him. He did all the research and knew what he was looking for
Its not often a 13 year old will leave a store and say how great staff were, but thats what happened.
We left the store to discuss further and work out accessories. When we went back the following week we were warmly greeted and the same team member recognised us from the week prior. Sale was made that day with the accessories to be fitted.
Not often I post reviews, but great customer service deserves recognition. Keep uo the amazing work team ! We will be back
The products are good quality but the service is excellent nothing is a problem with Matt very honest with his answers and advice
Helpful friendly staff
Only the best!
Service was excellent
Staff went above and beyond. Down to earth, very helpful.
Good range and expert advice and knowledge.
Great staff, friendly & knowledgeable.
Speedy service
Fantastic sales on cycle kits
Went in with a mangled wheel. They repaired it way quicker than I was expecting at a price that I was more than happy with. Very happy.
Expert advice and service
The advice re recall clear and the staff member who served me was clear and complete in her approach to me and the issue. Offered good choices
“Always very friendly and helpful. Thanks to Daniel and the team!”