Customer Testimonials
The staff at Trek Northlakes are top shelf! Each phone call,email and in person encounters have been met with "We are here to help". I highly recommend Trek Northlakes. Services are the true reflection of this, I feel confident that my bike is in the best working order after each service and I have yet to find fault with any of the products I have purchased, especially my Bike.
The staff are very helpful and knowledgeable.
Excellent service. Really helpful, trying to address my needs. Good range of quality products. Willing to price match. Compliments to Edreece.
We initially went in so that our son could show us what bike he wanted for his birthday. We ended up leaving with it. This was down to 2 factors:
1. His test ride - he felt the quality of bike right away and already knew it's specs. He rides frequently and thus it was justified to not buy an entry level bike
2. Customer service - extremely kind and respectful. We were met by a young man who was friendly from the get go. There was no push to buy, but rather gave us enough information to build trust in the store and in the product.
It became a no brainer to walk out with it. Our son won't stop riding it, which led us to the conclusion that what he researched and what was told to us in person were in sync - thus no overselling.
Extremely grateful for that service, and would recommend others.
Good communication.
The team was super friendly, helpful and knowledgeable
Great experience buying my MTB from Trek. The team was friendly, knowledgeable, and made the whole process easy from start to finish. The bike was set up perfectly and the customer service has been excellent. Very happy with my purchase and would highly recommend this shop to anyone looking for a quality bike and great support.
The service was amazing. They walked us through the different bikes they hand and explained every question we asked.
Hammers
Knowledgeable, friendly and really helpful. Great service.
Professional, fast and friendly.\nAnd very helpful
Great friendly service
The team at Coburg were very helpful. I will recommend the store to other riders.
The products are high quality and plenty to pick from customers servicing is good 👍
We recently have a new bike jump track as phillip island. Our 8 year old has always had hand me downs and given this new track I wanted him to have a good new bike. My husband had done his research and chose a trek bike for our youngest. He was going to buy online but he felt we should pop into the store. I’m very glad we did. Was very impressed with the service we received and recommendation of sizing for our son. The size my husband selected was too small. I was also very impressed with the quality of the bikes in the store. It was an efficient and seamless transaction. Loved the receipt was sent to my email as well. Definitely will be recommending to friends and as soon as his older brother needs a new bike we will be returning to the store.
Pleasant purchasing experience at Trek Turramurra. The Trek Checkpoint + bike is a solid frame, the 42mm tyres present a compliant and grippy ride and the electric power assistance is seamless and powerful.
Once again Duncan and Ben have outdone themselves. They did my comp service and listened to all my information after riding several events. They did a second fit for my bike and spent a lot of time listening to what I needed and making changes.
I'm not a Trek fan but like the quality of clothing and friendly service
Great service - Luc is very knowledgeable and does a great job. Highly recommend this bike shop!
Robbie and Jackson were the best!!
Very knowledgeable, knew exactly what I wanted.
Great knowledge
Amazing staff
You couldn't ask for much more from Darryl and the team at Treks Bicycle Ipswich, 76 Brisbane Rd. Best team on the field.
Best staff in any bike shop in Sydney. Great customer service.
Daniel and the team are always SO welcoming and accommodating in all aspects of cycling. They go above and beyond on every visit and offer a level of service that is unparalleled in the cycling industry.
They offer a great range of products and unbeatable prices.
Top notch service from Lachlan.
Makes you feel welcome from the moment you call them and does his absolute best to help you out with what ever it is that you need.
He is very proactive on sourcing out spare parts even if is something they don’t normally stock.
Very recommended.
Friendly. Fast. Job done right. Thank you.
Nathan and the team are absolutely awesome to deal with. I have dealt with Nathan in a previous bike shop and lovers his service.
Friendly staff