Customer Testimonials
Great freindly service. Even for those little things.
We were welcomed into the store although we had visited some time ago and failed to make a decision about making a purchase. We received very helpful advice on choosing our bikes and the things we should bear in mind in the use of these bikes. There was no hesitation in offering us a test ride which we undertook. We ordered two eMTBs and only had a short wait of 7 days for one of the bikes to be brought into stock. Collection of the bikes was very easy and we rode them home.
Trek are great bikes, and the team at Trek Clarence street have taken awesome care of me for the last 20 years.
Always get immediate & great service at this bike shop. Staff are very helpful & knowledgable.
Friendly, informative and efficient service - every single time I have dealt with the great staff at Joondalup. What a great example!
Good customer service
Excellent Knowledge and service
The Trek bikes are very stylish & engineered for performance. Great colours to choose from.
I also picked the sleek slim designed fenders.
We also chose a helmet for with safety features.
Everything. I have been a singly- committed consumer of Trek products and services since buying my first bike as an adult15 years ago.
Rachael, Jake and Kerstin were all very friendly and welcoming and provided elite service and advice regarding my Madone and the work required.
Sale service was great
Fast and friendly.
Excellent, professional friendly and great value
Friendly staff and amzing service. Thank you so much. A stark contracst to the guys in Jet cycles down the road who critcised my bike for being too old! Thanks team!
The staff is professional and provided great advice to fit my needs. They also tried their best to do as much as possible to find and modify the bike to be exactly what I want.
Eamon was excellent
Was well treated the moment I walked in, with staff trying to help me with any issues i had. My bike was fixed in a matter of hours and top quality service.
Friendly service and was allowed to look around and when i wanted help they were friendly abd attentive.
Also good location and comfortable shop layout
Friendly knowledgeable staff and good range.
Friendly staff which makes the experience more enjoyable. They’ve got wide range of products.
Had a great experience yesterday at Trek Turramurra. My son and I stopped by early in the morning to buy a bike helmet for me. The staff member who helped us was excellent, friendly, knowledgeable, and genuinely focused on helping me find the right helmet rather than the most expensive one. The whole experience was easy, pleasant, and enjoyable. Thanks for the great service! ⭐⭐⭐⭐⭐
The man serving us was fantastic. Very knowledgeable and helpful. The Customer service was great.
Polite and professional service
Great staff and willing to help
Person care and communication. Responsiveness to riders’ needs and attention to detail.
Fantastic service
Eamon was a great help from changing my pedals to fitting my bike and giving advice for a new cyclist, i could not have asked for a better experience. Not the closest store to me but I will travel back when I need assistance with my bike again.
The staff is incredibly friendly
Patient service when kids wanted to try bikes.
Answered all my questions.
Very quick and reasonable and accurate service