Customer Testimonials
Friendly, helpful and knowledgeable staff - good quality products and range thereof. I have Trek ‘franchises’ (however they marque is arranged as a business unit) closer to me, but I tend towards the Majura store for these reasons primarily.
Great service yesterday from Axel in the Pakenham store. Very friendly and knowledgeable. Really happy with my new bike. Axel even fitted my pedals and drink holder. Thanks!
Duncan was very helpful and informative
Because then the service was very good and very helpful for me highly recommended
Friendly and informed service
Good
Helpful service in-store, walked in to have just have a look, and walked out with a great deal on a brand new bike and helmet! Was also generously shown how to remove the front wheel, and then helped to get the bike into my tiny car.
Friendly and accurate advice
Quality products and helpful, friendly service
Great booking, collection and return process. Very professional organisation.
Services from
The staffs are excellent
Quality product with excellent experienced staff and managers
Great service. Prompt and expert.
Awesome service, great staff always friendly and happy to help.
Prompt service, staff were very friendly and informative. Reasonable price to fix a tyre and service my bicycle.
great gear and service
Service was excellent
The man who helped us was extremely helpful and knowledgeable.
Very responsive service and came up with solutions when I had an issue, gearing was not easy enough on my choice of bicycle
variaty of products amongst the store
Customer service was great! I ordered online and picked up in a short time! The bike was great! My daughter absolutely loved it as her Christmas present! :D
Very helpful, friendly and knowledgeable
I was referred to Trek Carnegie for a warranty claim as Knox did not have a mechanic. Carnegie promptly accepted my bike (Domane AL5+) just before Xmas. With no fuss, the rear hub was changed over along with the power display all under warranty. Friendly service team. Excellent after sales service - would thoroughly recommend.
Ollie provided excellent service and was very knowledgeable.
Great service
Good quality and customer service👌
Very friendly and helpful customer service. Also, nice and clean shopfloor display. Great presentation of products.
Friendly. Reliable. Good service
Friendly customer service
Great quality bikes, accessories and workshop, super friendly team whiling to go the extra mile for their customers