Customer Testimonials
Excellent customer service.
I bought the wrong innertubes.
I realised when I got home and brought them back to swap for the right type.
This occurred promptly without any hassle or concern raised
Great service from the team at the Richmond store. Have very little knowledge on cycling, so it was great that they made the time to educate me on all the different items.
Great service and great knowledge!!!
Excellent customer service and great employees.
From my recent visit to the store I was greeted enthusiastically by Seamus who quickly sorted out my repair needs and then explained a few other items I took an interest in and purchased. The other staff were friendly and engaging and from what I could see there was a nice range of bikes gear and accessories . I'll be visiting again for any of my bike needs and appreciate the friendly enthusiastic personal service and atmosphere of the store .
Helpful staffs
Great friendly, helpful staff. Easy location.
Great shop!
The sales person was helpful and knowledgeable a very nice
man.The product l was buying was in stock so I could try it on
and was on sale, a pleasant surprise at the cash register.
Always great service & information on the bikes
Speed and quality service
Great customer service and product knowledge
great service good honest guys
I found a bike that suits my purposes as o am short
The staff were absolutely fantastic friendly and I enjoyed the experience
Dan and the boys are always friendly and willing to help. Making sure you get the correct gear for your riding needs.
The products are of quality and last
Team and service is outstanding
Prompt service
Knowledgable staff and prompt service
Fabulous service from the Trek team at all times.
Special mention to Ali and Alex always friendly and explains the repairs and costs at all times. Great mechanic behind the front desk.
Thanks for keeping me on the road.
Always well looked after by the team. Always happy to give free advice and servicing is excellent.
Friendly staff who are more than willing to discuss options, set things up to try and generally make sure I'm going to love the bike I end up!
Great service and good quality gear
Great customer service
As always great service from the Trek team at Philip! My bike was serviced and the brake issue was fixed. Ben was very helpful!
They were very reasonable and solved technical issues very well. In store service is great.
Great service, very understanding obf circumstances
Excellent
Friendly knowledgeable service
The staff are always prompt in attending to minor repairs required by my TREK tourer.
Quality and friendly service.