Customer Testimonials
Great attention to detail and customer service
Super helpful and friendly
Duncan and the team are super helpful. I love my Trek bike and the support from the team
Love the large layout of the store, Always have a great range of items on sale, friendly and professional staff. My go too store!
Quality products and great service.
Trek have great bikes and good after sales service
Customer service is always great
Great service
They know there stuff
And always friendly and helpful
Chris went over and above to deliver a fantastic customer experience and assist me with my sons bike. I will definitely be spruking the amazing service at Trek and recommending to my sons friends parents that Trek Knox is a trusted bike retailer.
Thankyou Chris for understanding and taking care of us.
Friendly staff, efficient, fitted me in with little notice, asked questions re my bike to guide their service and advised me re further maintenance.
I've been to Trek Pakenham twice now, one to get a tyre repaired and another to purchase a bike. Both time staff were extremely helpful and attentive. The bike is a very comfortable ride and look forward to using it a lot!
Good quality , valve for money . Great service by store staff
Great staff…Charlie and Andrew in servicing were excellent this week with repairs to my Trek Rail 5. Done within hours.
Great, friendly service and really quick, and cheaper than I thought it would be
Thank you for the good customer service.
The staff were really friendly and James the mechanic was so helpful, knowledgeable, and generous with his time and information
10/10 experience, every time!
Store is kept clean and servicing of my bike was done very well and also quite a fast turnaround.
Good service friendly staff very helpful
Excellent and personable service.
Amazing service as always and excellent quality products
Quick turnaround time
Chris at the Knox store was fantastic, he was so helpful nothing was to much trouble. Would highly recommend the Trek shop at Knox mainly due the the staff there.
Very helpful sales staff at your Essendon store yesterday
Exceptional service
Professional and very timely advice with repair being immediately corrected in a very timely and cost-effective manner.
Very professional and friendly people
Great service and advice from Georgia.
Will definitely be back.
Professional
Great customer service.
Quick turnaround time.
I’m happy with the service provided
The young man that looked after us was amazing and very knowledgeable