Customer Testimonials
Staffs are friendly and helpful.
Products are of high quality. Customer service at hoppers crossing store was exceptionally good.
Good service from the team.
The team is absolutely spectacular and so easy to work with. Any time I have an issue they go above and beyond not only to fix it but to make sure I know what’s wrong and how to avoid that in case it was operators error. I recently had my first service and tube changed, and from drop off to pick up it was all so smooth and Dan and Duncan kept me updated at all times!! Best decision I made was to buy a trek, because not only is it a spectacular bike but your customer service always goes above and beyond. Thank you so much to the team!! I really appreciate it
Very friendly staff great service and great price.
Bike is like new again
Staff was able to fix the bike wheel on the spot and took time to educate me about the process too
I’ve purchased 3 bikes from Trek North Lakes, and I can’t speak highly enough about both the products and the team. The bikes themselves are excellent quality—exactly what you’d expect from Trek—but what really sets this store apart is the after-sales support.
Nathan in particular has been fantastic. He’s gone above and beyond to ensure I’m getting the most out of my purchases. While buying a good quality bike is important, it’s the post-sale support and expertise that truly makes the whole experience stand out. Having someone you can trust and rely on for advice and help makes all the difference.
Great service!
Service and support from Bill and the team was excellent.
They were very patient with my bike selection process.
I am really enjoying my Checkpoint and looking forward to more biking adventures
Thanks First name removed
Great variety of Trek Bicycles for all types of riders, also a large supply of parts and accessories. All staff members are extremely friendly and helpful making selecting the right bike a great experience.
Awesome service! Went above and beyond to get me out of trouble on a tight time frame!
Super knowledgeable and helpful, great service 😊 would highly recommend
Sales man was helpful, he was by himself so he was interrupted constantly to be able to help other customer so that could’ve been better with another person helping.
Great service and attitude. Helpful and enthusiastic.
Fantastic team, really great service.
Attention to detail and helpfulness
My bike has never felt so good to ride. Service was impeccable. Only problem was that the new & nice ride shortened my commute to work, and I ended up getting in early. Next time I'll ask them not to do such a good job.
Friendly and knowledgeable staff. Not pushy and genuinely seem to want the best product for the right person. Well stocked store for the size.
Durability, Reliability, Performance,Design,Integrity, Quality and Functionality.
I like that by dealing with the shop I bought my bike from, I am effectively dealing with the factory.
The last time I took the bike in, even though it's technically out of warranty, they took a look at it and made adjustments and called it warranty
Fantastic customer service, and exceptional understanding of the bikes and associated equipment
Very good customer service, friendly welcoming staff
Amazing team. Great service and never make me feel like any questions I have are silly. Always going out of their way to help me
Trek is a leading brand and seems to deliver quality cycles
Great staff knowledge on every product they sell.
Friendly helpful and extreme pleasure to deal with.
Highly recommend this store for all your cycling needs, whether you’re a professional athlete or just a mum and dad getting the kids out of the house off the phone.
Very helpful staff
Services - the staff are extremely welcoming and friendly. They know their customers well.
Products - from bikes to accessories to food items, all are brilliant value for money.
Great service
Good service