Customer Testimonials
When buying my first new bike, I went to all of the bikes shops on Clarence St in Sydney and gave each of them my brief for a new bike. Through that process, I understood what the differences were between each of the options based on my budget, but it was the service and the people made the difference and made me want to have a Trek for my first bike. A big shout out to Edreece who was the original team member who helped quote up the bike, organise a test ride and also followed up to check in, but not in a pushy sales kind of way. Andy was also super helpful when I came in for. the test ride and adjusted the fit after I came back the first time saying It wasn't right. So why not a 10? From my experience, I walked in a few times and wasn't able to catch the eye of anyone, so having an earlier acknowledgment of being in the store would make this a 10.
Kev looked after me with a new bike, great service 👌
Great pwrsonalised service and good selection.
Great service
Looked up exactly what I needed and was a a terrific price
Every staff member are friendly and helpful
Wide range of bikes and spares, most impressed with the friendly service I received from a true cyclist and a professional gentleman. I will be back and going forward I will be recommending your shop to all my grey nomads.
Thank you for a great experience.
The bicycle repair and service was done as per discussion. Staff very friendly and knowledgeable.
Great service and knowledge of all things related to cycling and the products associated with the TREK brand.
Great products, trusted name, good bikes
Excellent service and quality advice. Fixed my bike quickly and cheaply with high quality
The guy that helped me in the shop was great, very helpful.
Good, friendly customer service.
Even they are busy all effort is made to get you back on your bike.
Really Good! Best Bike Shop in Gold Coast!
Trek in Bruswick have a great service team
The team were fantastic and were so kind to find the time to build the bike while we waited.
Nice store, really friendly and helpful staff.
Great communication and value for money
Friendly and helpful staff
Family member
Staff have excellent product knowledge and helped me reach a purchase decision.
Good service and very helpful
Customer service is spot on
the service was fast and effective
Good range and prices.
Friendly and knowledgeable staff
Friendly and approachable staff who don't patronize an older female cyclist. Good workshop that is not too expensive and delivers on time.
Would be nice to see more cycle clothing suitable for females and in brighter colours, and more variety in brands. Most of the items stocked are darker colours and I prefer to ride in much brighter clothing.
Trek Northlakes was the definition of good service. I went in about a week before buying having done no research and not knowing what I wanted from a bike. Nathan showed so much patience and technical knowledge. He spent over 30 minutes with me just going through my options and answering questions. He was easy to talk to despite my lack of knowledge. I went to several other stores that afternoon and Trek was the standout. A week later I took my wife with me and were very happy to see Nathan again, where again he gave us the same level of attention. He looked after us on price, and also helped us with helmets and other accessories. Also a special shout out to Tom who helped us when we picked the bikes up for answering all our questions and helping to get the bikes in the car. It seems everyone at Trek is pationate and very knowledgeable. We love our new bikes and would recommend anyone who is interested to go to Trek.
clear on whats included and whats being done and when extra cost
Great customer service and very good to deal with
Rob at Trek Brunswick east was awesome. I am doing a charity bike ride:
https://gilbomullet-3wavlrnp.manus.space/