Customer Testimonials
The service and the time taken by everyone from the mechanics, sales team to the manager is exceptional. The follow up service is absolutely amazing and I am made to feel like I am part of the Trek family.
Very helpful and knowledgeable service.
Products are relevant to the activities, good quality range.
Your service is very genuine around bike riding and accessories, also extending to local advice on where to ride etc
Strong team , pleasure to work with
The staff were great. I dropped off my son's bike for a service on Thursday afternoon and it was ready for pick up before midday on Friday allowing my son could have his bike for the weekend.
Thanks for the fabulous service.
Always friendly and professional.
Professional,very helpful.
All the staff were so friendly and helpful. Turn around time for my son’s bike was so quick, especially being school holidays.
Great products and service
Friendly and helpful services. Bought my bike from there and I keep returning for help, parts etc.
Staff engagement with customer issues and their high-degree of product knowledge from sales and service perspective gives a massive amount of confidence to me in respect of service quality.
Thank you Matt for fixing my issues on my beloved Y22.
First name removed
Friendly and knowledgeable.
My wife has had an accident and been knocked off her bike. Adrian was able to access the damage and give me a quote for the insurance company within an hour of my leaving the store.
quality
The boys know there ship
Great team, experienced advice and trusted service.
Friendly, prompt and professional service at your Clarence street store.
I always receive excellent service from the team at Trek Woolloongabba, and it's often to sort out last minute "emergencies". They also have a good nutrition range.
Excellent service, very knowledgeable staff, friendly and helpful.
Ever friendly service, knowledgeable and helpful.
Understood the issue with my drive train and were able to fix it.
The fantastic team at Trek Hoppers Crossing made me feel very welcome. My bike was serviced expertly and I appreciated the excellent communication and customer service.
Friendly helpful service and advice
Honestly the best and most consistently excellent customer service I’ve experienced in recent memory in Gold Coast, and anywhere in Australia at all actually
Staff were friendly and helped me get what I needed.
Very helpful staff, responsive and very professional. I dropped off my bike without a booking and had it back in two days. The bike looks and feels like a new bike, best service it has had for a while.
Quick and effective.
Very friendly and helpful staff
The guys at Trek Pakenham are always friendly and helpful. They communicate their ideas well and ensure that I know more about my bike when I leave.
100% professional, 100% friendly, 100% bicycle enthusiasts.