Customer Testimonials
Good service and communication
Shop attendant was very helpful - he explained differences between the models very well. Knew his audience and could explain things in everyday language when necessary. He also spoke to the 11yo very well (other experiences have had kids ignored, but, truly, they know more than their Mum).
I was very happy with the service.
Brilliant customer service, very rare these days, makes all the difference!
Staff assistance, above and beyond
it was a great experience the boys down there where very helpful and i look forward to coming in for a service soon!
Quality
very good customer services
Amazing service from Ali and the team. Exceptional communication, workmanship and after support. I can’t recommend Trek Rouse Hill enough.
Hey team, you are the best ✌️
Excellent service
always good friendly service and prompt.
friendly, knowledgeable service!
I jumped on a few bikes before making a purchase with budget of about $AUD1,000, and the Trek FX 2 was the bike I felt most comfortable on. The ride home was a blast. Great bike with great support and help with set up. I highly recommend the Trek Ipswich shop for both products and service which was very professional and friendly.
The guy that helped up was very friendly and informative.
Attentive and very knowledgeable team lead by Joseph who genuinely care
Awesome customer service. Staff have excellent knowledge and always point you in the right direction
Matt the mechanic was very knowledgeable about all of Trek products. He went out of his way to help myself and other customers in the shop.
Excellent advice and prompt service.
Daniel at OP was awesome, super helpful, made time for the kids and all their enquiries (as they were the buyers). The bikes themselves are light,smooth, easy to operate and great quality!
Excellent service provided by caring and knowledgeable staff who took time to outline all pros and cons of each MTB range to suit my current requirements. Huge nod to Riley G.
Ken provides exceptional customer service and advice
I bought one small item, and still received top notch service from the team at Cannington. Talk about service with a smile!
Knowledge of product, and good manufacturing
Great, knowledgeable staff each time we have visited store
I walked into the store to buy a specific item (listed on the website although not listed as being in stock in this location). The agent who greeted me was very friendly and efficient, and he found the item I was looking for in no time at all. I was thoroughly satisfied.
I visited the Ringwood store yesterday and was served by Rachel. Every time I visit Trek Ringwood I am met with a friendly smile and knowledgeable staff who are happy to spend time to answer my questions. Their service is exceptional and I cannot recommend them too highly.
Great store. Helpful staff. Unfortunately not a lot of non-premium stock in store. There's definitely an effort to upsell.
Staff were very helpful and friendly even when it was my first time in their store. They gave advice about the type of light I would need, recognising that I am not a serious bike rider.
Duncan was fantastic. Super knowledgeable. Built rapport really well. Gave us a nice discount without asking. Upsold really well. I run a nutrition company and sales is my thing. This guy is a great salesman and a very high ticket asset to trek. I’ll be coming back and asking for him again