Customer Testimonials
Great customer service
Amazing customer service and very knowledgeable
Always have what I want and explain the advantages of each option
Very prompt service and helpful salesman.
Mr. Duncan is a great guy in the store (Philip Trek ). He looks after his customers well. He is polite and knowledgeable about the bikes and accessories. He is master of all and also his staff in the store are very respectable, helpful and friendly. They focus Attention to details, fast service delivery and excellent interaction.
Friendly and helpful team team that care about their clients and the quality of their work.
The best
Friendly, helpful staff
Range and price
Amazing and friendly support
Staff were very friendly and knowledgeable
We purchased a new bike from another store had the bike checked out for a safety check where he did some minor adjustments and we were ready to go.
The products speak for themselves and the sales people are fantastic - no upselling, no patronising, no pressuring....just straightforward advice and communication, in a clear and kind manner. Soooo reefreshing!
Helpful front line staff
Sherry did an amazing job taking the time to listen to what I needed and educating my in the world of biking. Very much appreciated the time and care she put in.
Best service and friendliest staff I’ve ever encountered in a bike shop! That’s why we keep coming back.
The service we received from Trek Belmont was exceptional. Matt went out if his way to source the bike we wanted to purchase for my son and kept us up to date every step of the way right through to picking the bike up. Thank you, I would highly recommend Trek Belmont in the future.
Care and response to questions and needs by the team
Bike feels and rides great. Staff members were knowledgeable, helpful and pleasure to deal with.
Great knowledge, service and genuine care for the customer
The service was excellent, I have come to expect a fairly low quality of customer service from bike stores but the service I received when buying my new Trek Slash+ was exceptional. I came into the store looking at the Fuel+ with the intention of converting it to a long travel LX model. The staff suggested I look at the Slash+ as they had just gotten stock on the new 2027 model which now had the 60nm motor found in the Fuel+. Not only that but it was on sale for less than the Fuel+ was. The staff let me rest ride a few bikes to confirm the bike was what I was after and after putting a deposit on on the bike my bike arrived in 2 days and was assembled ready for pick up that afternoon. I really couldn't have asked for any more from a buying experience. Great work team!
Great service, resolved my daughters bike problem and only charged for 15 mins of labor.
Very friendly & helpful - awesome service & advice. Their knowledge about bikes is the best by far!
Wilbur was so helpful and kind.
Knowledgeable and caring staff
The service was exceptional and very helpful.
Knowledge and service high quality
Staff kept me informed of repairs to bike and reason for delays (warranty claim to Shimano and unavailability of parts)
Friendly, prompt, expert service.
You had what we were looking for