Customer Testimonials
Quality
Outstanding Service and Support
We were extremely impressed with the level of service, competitive pricing, and the team’s in-depth knowledge. Eamon - went above and beyond to source the exact bike we wanted and even offered the flexibility to return it to stock if we changed our minds. The first service and check-up were exceptionally thorough — and complimentary. Highly recommended.
Had a few issues with the bike from gears to missing seat screw. The team helped with an accurate diagnosis of the problems and parts needed and turned around in 24 hours. Also cleaned and serviced bike. The charge was very reasonable and representative of great after sales service. Probably the best bike shop experience I have had.
Friendly staff
The service and advice was amazing. Staff were super friendly and listened to my needs.
Highly recommended.
The stuff ( Oliver) is nice and professional . we repaired my son's old trek and got him a new biger one. My son is pretty happy. That's our fifth Trek in the family. we are really happy with the design and quality of Trek. Will keep buying and using them.
Good service f
Friendly staff with good mechanic. Customer support post purchase is good also
I rode the bike today it was really good and the gear changing is now working fine.
Came in with an old bike. Salesman and mechanic helped me purchase a new bike and cost effectively salvage the old one as a muck around bike.
Easy, quick service. Had everything I was looking for.
Prompt and handled our issue straight away
Great service at Knox. Very friendly staff who go above and beyond to help. Will definitely be making it my bike store.
Exceptional Chaps
Ben and Benjamin were very helpful and nice
Staff was great in assisting worh bike selection. He was knowledgeable and was high helpful.
World class crew here! Such an amazing looking bike shop. Would not take my bike anywhere else.
Always friendly and always can-do attitude
Great quality bikes but I have also mostly had good sales & service experiences from Trek Myaree. And again Kristina was very good and even followed up on a previous issue I had with my Damone.
Tom and the staff were so friendly. Took the time to have a look at my bike and work out what needed to be repaired. The tyres they recommended are amazing! Thanks guys
W
Knowledgeable and helpful staff who go above and beyond. My bike rides like new following the recent service.
The item that I ordered online was out of stock, so I was offered a free upgrade to the nearest item with out having to argue.
I was extremely happy and got what I needed when I needed without having to even ask. Service as it should be.
Would highly recommend to a friend or family member.
Great range of product from minor accessories to top end bikes.
Wonderful friendly, obliging, and knowledgeable front of shop staff
Great bikes so much joy to ride, excellent staff and service.
Great service and exceptional knowledge of their products. Will be back again !
We were greeted with "Hello and welcome to Trek" never had that before. Was very refreshing to hear. Also the staff provided us with great service and were very knowledgeable!!
Friendly informative service
Easy to find
Joel was fantastic to deal with. I walked in having not been on a bike for a very long time, he took the time to listen to what I was looking for in a bike, my background and then spent a lot of time explaining his choices and the product. The entire way through the sales process he was super helpful, educated on the product and often went out of his way to make sure I walked out with my dream bike and set-up. He's exactly the kind of service you're looking for from a local store, to make it so you have no reason to shop online (or elsewhere). Couldn't beat Trek Burleigh Heads or Joel for quality of service, product knowledge, customer experience and overall great place to purchase/service a bike.