Customer Testimonials
Bought two trek bikes for the grandkids and was served by Richard. What outstanding service we received he went above and beyond for service was super helpful and nothing was too much trouble. Absolute asset to your business. Thank you for such great service which is very rare these days.
I have only been to your Carindale shop once but was impressed by your staff, friendly and providing excellent service, and by the large, well laid out floorplan. You had a good range of products on display and I will definitely returning for future purchases.
Lifetime frame warranty.
Service team were clear with expectations
The staff are friendly and non-patronising, and they do a great job! Thanks for fixing up my bike so it runs smoothly :)
Terrific customer service, very friendly and helpful
The staff listen to you and try to do their best for you. Nothing is too much trouble for them.
Clear with advice and options
Thanks guys. Great to see you.
I’ve owned a few Trek bikes over the years… never been disappointed by quality for price… my local dealers always deliver great service… on time and on budget, and with a big smile no matter what the challenge…
Good advice and friendly service
Fast and friendly service
good products ,attentive friendly staff with great service..
Knowledgable, helpful and friendly staff, who show a true interest in helping their customers.
Stephen was informative and happy to talk to me about cycling products
Amazing. Quick, helpful and great customer service
Reliable advice, good service.
They were very friendly when we came in, they did a good job and they helped me to my car.
great service - helpful advice.
Another fantastic experience with Trek Warrawong. Thank you Steve and Grub for the quick turnaround and quality fixes and bike wash. I was able to hygienically eat dinner off the top tube. Five stars. ⭐️ ⭐️⭐️⭐️⭐️
Super fast service, and the free bell was a nice touch - costs nothing but so kind to throw in for free with the complimentary service. Will be back next year to see Charlie for a new bike for my kids when their bdays roll around. Thanks again
Very pleased with my Trek. You get a quality product at a reasonable price. Service people are knowledgeable and helpful.
I love my bike. It meets my expectations for a good road bike. Also the service was efficient and helpful.
The customer service from the Coburg shop was very good
Friendly service
product range (colour, sizes and designs) is great. Service was good by one technician only, I found the younger people have very little knowledge of what they are servicing. A lesson on recreational importance to customers is much needed.
The staff team at trek Claremont is awesome, very friendly and helpful.
They make you feel welcome and if you have any questions they don't mind spending time with you clarifying it.
Plus the store is clean and the products are good quality
the person who served me was very helpful and friendly
Happy with the product and the service from the team in Camberwell is impecable
Kev - the store manager - helped me a lot when I had bike wheel damage on Sunday morning. Despite him being short-staffed and his store having lots of customers, he replaced my damaged wheel with a wheel from one of the bikes on his shop floor … and he did so at no cost to me !!
Great customer service, Kev !!!
Great service and a great team, which is very important when purchasing and more so, when looking for back up service. The team at Fyshwick have ticked every box and I highly rate them!